This worked, but I had to check the “Allow access to RT” option, otherwise it would not work.
Yes, otherwise you would disable the user, but they cannot log in without a password.
-kevin> On Thu, Jan 20, 2011 at 9:00 AM, Kevin Falcone <firstname.lastname@example.org> wrote:
On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:
> Thank you Sir, I will give it a try. I was under the impression that this is for users
> the need to access RT, since this external just needs to be able to send an email to RT
> get a ticket create.
Anyone who sends mail to RT gets a user account. If you're limiting
ticket creation to existing accounts, you will need to create a user
that doesn't have a password and isn't allowed to be granted rights
but does have an email address.
> I will give a shot and see if it does the trick. I will let you know how it tuns out.
> On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <email@example.com> wrote:
> On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
> > Guys,
> > I am new to RT and a novice on MySQL. Currently, we do not allow auto create for
> > senders to any of our Q's, but one of our departments want to use RT to start receiving
> > (tickets) from an external source.
> > My questions is, if I create this external entity in the RT database, would RT accept
> > and if so, how in the heck do I create that entry in MySQL, with the right permissions?
> You should be able to do this from Configuration -> Users -> Create
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