I need to mould RT, such that a few of the Custom Fields and Subject and
Requestor are mandatory while ticket creation.
I have an approach:
- Make changes in database - add a field ‘required’ to table
- Provide a check box ‘Make Mandatory’ while creation of custom field
- Hard-code checks for Subject and Requestor.
Does this sound right? I will appreciate any inputs on the same.
I’m using RT 3.4 on Linux RedHat 9 with Apache 2 and Perl 5.8.8.
Thanks and regards,