Mandatory rt at a glance items by group

Hello all,

I think I may have asked this before, but didn’t quite get the answer I was
looking for. I’m looking for a way to mandate items on the RT at a glance
screen for people based on group membership. For example, I’d like to make
a custom search that says “tickets that haven’t been commented on in 3 days
and are not closed” which I have the search built for… but I want it to
show up on the front page of all members of the “helpdesk” group, without
them needing to do anything special. How would I do something like this?

I think I may have asked this before, but didn’t quite get the answer I was looking for. I’m
looking for a way to mandate items on the RT at a glance screen for people based on group
membership. For example, I’d like to make a custom search that says “tickets that haven’t been
commented on in 3 days and are not closed” which I have the search built for… but I want it
to show up on the front page of all members of the “helpdesk” group, without them needing to
do anything special. How would I do something like this?

You’ll either need to script adding that search to that group or
create a group Dashboard and have folks use that as their home page
instead.

-kevin