I think I may have asked this before, but didn’t quite get the answer I was
looking for. I’m looking for a way to mandate items on the RT at a glance
screen for people based on group membership. For example, I’d like to make
a custom search that says “tickets that haven’t been commented on in 3 days
and are not closed” which I have the search built for… but I want it to
show up on the front page of all members of the “helpdesk” group, without
them needing to do anything special. How would I do something like this?