Hi everyone. I’m setting up RT 3.6.1 on a Fedora core 4 server for a
small organization. Most of the users will just be logging in as
unprivileged users and submitting tickets via Self Service. But for
some reason I cannot get it to enforce mandatory custom fields in that
view. Under the new ticket page for a privileged user it works fine,
but under Self Service it doesn’t enforce. I searched the archives and
wiki and found other people asking about the same issue but no actual
resolutions posted. Does this work for anyone else? If so, did you
have a work around or is something broken in my configuration?
Also, has anyone seen any modules to insert queue specific instructions
into the new ticket screen? It seems like a pretty basic thing but
every combination of search terms I’ve come up with returns thousands of
unrelated hits.
Thanks
Mike
Michael Lederman
Director of Information Technology
Alvin Ailey American Dance Theater