Mandatory Custom Fields in 3.8

Greetings all,

I was wondering if there is a way to oblige users to fill in custom fields
before resolving tickets.
Can we do that in RT 3.8.0 ? I created a custom field of type “Select one
value” and I would like the support team to select a value before closing
each ticket. That would help for the end of the semester statistics.

Thanks
View this message in context: http://www.nabble.com/Mandatory-Custom-Fields-in-3.8-tp18565630p18565630.html

Can anyone help please ? Just tell me if it is possible or not :slight_smile:
Thanks

F350 wrote:

Greetings all,

I was wondering if there is a way to oblige users to fill in custom
fields before resolving tickets.
Can we do that in RT 3.8.0 ? I created a custom field of type “Select one
value” and I would like the support team to select a value before closing
each ticket. That would help for the end of the semester statistics.

Thanks

View this message in context: http://www.nabble.com/Mandatory-Custom-Fields-in-3.8-tp18565630p18647127.html

Can anyone help please ? Just tell me if it is possible or not :slight_smile:
Thanks

F350 wrote:

Greetings all,

I was wondering if there is a way to oblige users to fill in custom
fields before resolving tickets.
Can we do that in RT 3.8.0 ? I created a custom field of type “Select one
value” and I would like the support team to select a value before closing
each ticket. That would help for the end of the semester statistics.

You can make it “mandatory” in the CF configuration, then you can add
the Callback http://wiki.bestpractical.com/view/EditCustomFieldsOnUpdate
to let you’re users edit CFs when clocking on resolve.

Can anyone help please ? Just tell me if it is possible or not :slight_smile:
Thanks

Yes. This is what the “Validation” field does for Custom Fields. Go to
your custom field’s edit page and select:

(?#Mandatory).

If you’re adventurous, this can be an arbitrary Perl regular expression.

Shawn M Moore wrote:

Yes. This is what the “Validation” field does for Custom Fields. Go to
your custom field’s edit page and select:

(?#Mandatory).

If you’re adventurous, this can be an arbitrary Perl regular expression.

Is it possible to require a mandatory field using a regex? Unfortunately
I’m not at a terminal where I can get into RT and check, and I’ll
probably forget by then anyway. :stuck_out_tongue:

Thanks.

-scott