Managing Spam

Hello!

Does anyone know how to move a group of “Spam” messages into my "Spam"
queue at once. Or in other words, is there any way to do the following
steps for a number of tickets at once, in batch/bulk (rather than
one-by-one):

  1. Click on the ticket to display it
  2. Click on “Basics”
  3. Go to the “Queue” drop-down menu and click on “Spam”
  4. Click on “Save changes” at the bottom of the screen

Thanks!

Marcela

PS: An ideal way would be through an option that allowed me to select
the junk messages from my tickets list (from the RT’s “Home” page), but
could not find an intuitive way to do this…

Marcela Karey Tello-Ruiz, PhD
Cold Spring Harbor Laboratory
Williams #5
Cold Spring Harbor, NY 11724
Ph. 516-367-8810
Fax 516-367-6851

Since RT uses a DB already, it is very nice to put an effective
spam quarantine function like DSPAM in front of the RT system.
Then the number of “spam” tickets is minimized.

KenOn Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote:

Hello!

Does anyone know how to move a group of “Spam” messages into my “Spam”
queue at once. Or in other words, is there any way to do the following
steps for a number of tickets at once, in batch/bulk (rather than
one-by-one):

  1. Click on the ticket to display it
  2. Click on “Basics”
  3. Go to the “Queue” drop-down menu and click on “Spam”
  4. Click on “Save changes” at the bottom of the screen

Thanks!

Marcela

PS: An ideal way would be through an option that allowed me to select
the junk messages from my tickets list (from the RT’s “Home” page), but
could not find an intuitive way to do this…

Marcela Karey Tello-Ruiz, PhD
Cold Spring Harbor Laboratory
Williams #5
Cold Spring Harbor, NY 11724
Ph. 516-367-8810
Fax 516-367-6851


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Thanks Ken. We actually filter our mail through SpamAssassin before
going to RT but are still getting lots of spam…

Marcela

Kenneth Marshall wrote:

What about search then bulk update …
or better still what we did is create a global scrip and any messages
tagged as spam (in our case the subject line contain SPAM) is
moved to spam queue as soon as its created.
Roy

Marcela K. Tello-Ruiz wrote:

Are you using the Bayesian filter w/ training in Spamassassin?
We have found that to be much more effective at producing high
9’s spam identification accuracy and DSPAM was a better version
of the Bayesian filter.

KenOn Fri, Oct 20, 2006 at 12:19:50PM -0400, Marcela K. Tello-Ruiz wrote:

Thanks Ken. We actually filter our mail through SpamAssassin before
going to RT but are still getting lots of spam…

Marcela

Kenneth Marshall wrote:

Since RT uses a DB already, it is very nice to put an effective
spam quarantine function like DSPAM in front of the RT system.
Then the number of “spam” tickets is minimized.

Ken

On Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote:

Hello!

Does anyone know how to move a group of “Spam” messages into my "Spam"
queue at once. Or in other words, is there any way to do the following
steps for a number of tickets at once, in batch/bulk (rather than
one-by-one):

  1. Click on the ticket to display it
  2. Click on “Basics”
  3. Go to the “Queue” drop-down menu and click on “Spam”
  4. Click on “Save changes” at the bottom of the screen

Thanks!

Marcela

PS: An ideal way would be through an option that allowed me to select
the junk messages from my tickets list (from the RT’s “Home” page), but
could not find an intuitive way to do this…

Rather than complicating the setup with antispam software & filtering,
I’d highly recommend implementing greylisting, it will delay emails
coming through from unknown sources but you can use a whitelist
containing known/trusted hosts to bypass the greylisting.

I highly recommend spamd (not the spamassassin daemon) which is included
with openbsd & is available from ports for freebsd (not sure about
netbsd) or postgrey if you’re running postfix

Interview with bob beck (the developer of spamd)

Postgrey
http://isg.ee.ethz.ch/tools/postgrey/

Sevan / Venture37
“The truth, the half-truth, and nothing like the truth.” - Mark Brandon Read

Does anyone know how to move a group of “Spam” messages into my
"Spam" queue at once. Or in other words, is there any way to do
the following steps for a number of tickets at once, in batch/bulk
(rather than one-by-one):

  1. Click on the ticket to display it
  2. Click on “Basics”
  3. Go to the “Queue” drop-down menu and click on “Spam”
  4. Click on “Save changes” at the bottom of the screen

The quick answer to this question is: Bulk Updates are your friends. Of
course, this presumes that there is some identifiable characteristic
that you can use for searching that won’t make you look at every ticket
in the system.

As many have mentioned, we use various spam filtering methods and still
end up with spam tickets (just like our regular mailboxes). To make
dealing with this easier, at our site we’ve done the following:

  1. Created a queue named “Possible Spam”.
  2. Modified the “N newest unowned tickets” display to have a “SPAM” link
    right next to the “Take” link. Clicking that link moves the message
    into the SPAM queue and immediately returns you to the "RT at a Glance"
    view.
  3. Added an action to the list available when viewing a message
    (Comment, Resolve, Take, Steal, SPAM,…). It behaves as in #2.
  4. Added a cron job such that every night, any tickets in the Possible
    Spam queue are deleted.
  5. Added a cron job such that every night, any tickets which have been
    deleted for more than 30 days a shredded.

At this point I should put in a request to have some callback entries
sprinkled around generously so that it’s a little easier to add such
stuff without copying vendor-supplied pages into the local tree. But
I’m not complaining, it was pretty easy!

Hello Marcela,

I have qmail/spamassassin in front and with maildrop, it is checking header for
SPAM tag, if tag is found it is moved to postmaster account (or
trash, if you are ok with them), in tag is not found, it is processed to
queue in RT.
Best thing is that I dont have any tagged spam coming into RT system,
which is fine :wink:

in /etc/maildroprc:

zoberie mail ak ma v subjecte spam vlozi to do schranky

ak je OK posle dalej do helpdesku

logfile “/var/log/qmail/maildrop.log”
import EXT
import HOST
VHOME=/home/vpopmail/domains/company.com/postmaster
VPOP=“| /opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond
–url http://rt.comapny.com/

if ( /^Subject: \*\*\*\*SPAM\*\*\*\*/ )
         {
         to $VHOME/Maildir
         EXITCODE=100
         exit
         }
else
         {
             to $VPOP
             exit
         }

and in .qmail-helpdesk
is on only one line:

| maildrop

hope it help :wink:
miki

Friday, October 20, 2006, 6:08:56 PM, you wrote:

MKTR> Hello!

MKTR> Does anyone know how to move a group of “Spam” messages into my “Spam”
MKTR> queue at once. Or in other words, is there any way to do the following
MKTR> steps for a number of tickets at once, in batch/bulk (rather than
MKTR> one-by-one):

MKTR> 1. Click on the ticket to display it
MKTR> 2. Click on “Basics”
MKTR> 3. Go to the “Queue” drop-down menu and click on “Spam”
MKTR> 4. Click on “Save changes” at the bottom of the screen

MKTR> Thanks!

MKTR> Marcela

MKTR> PS: An ideal way would be through an option that allowed me to select
MKTR> the junk messages from my tickets list (from the RT’s “Home” page), but
MKTR> could not find an intuitive way to do this…

Best regards,
Miki mailto:adminmiki@alcatel.sk

As many have mentioned, we use various spam filtering methods and still
end up with spam tickets (just like our regular mailboxes). To make
dealing with this easier, at our site we’ve done the following:

  1. Created a queue named “Possible Spam”.
  2. Modified the “N newest unowned tickets” display to have a “SPAM” link
    right next to the “Take” link. Clicking that link moves the message
    into the SPAM queue and immediately returns you to the “RT at a Glance”
    view.
  3. Added an action to the list available when viewing a message
    (Comment, Resolve, Take, Steal, SPAM,…). It behaves as in #2.
  4. Added a cron job such that every night, any tickets in the Possible
    Spam queue are deleted.
  5. Added a cron job such that every night, any tickets which have been
    deleted for more than 30 days a shredded.

I’d nominate that as an approach that merits upstreaming, myself.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"That's women for you; you divorce them, and 10 years later,
  they stop having sex with you."  -- Jennifer Crusie; _Fast_Women_