Managerial Reports

RT Users
1

I recently downloaded and installed rt-2.0.11, and I am evaluating it.
However, I noticed there doesn’t seem to be anyway to “run reports”. For
example, open items v. closed items over a given time period assigned to
developer X or all open items assigned to developer X. This functionality
may be there, but I just missed it (only had it running for 2 days now).

If it is there, how do I access it?

If it isn’t there, is it scheduled for development, or will we need to write
something?

Thanks,
Brad

2

I recently downloaded and installed rt-2.0.11, and I am evaluating it.
However, I noticed there doesn’t seem to be anyway to “run reports”. For
example, open items v. closed items over a given time period assigned to
developer X or all open items assigned to developer X. This functionality
may be there, but I just missed it (only had it running for 2 days now).

If it is there, how do I access it?

If it isn’t there, is it scheduled for development, or will we need to write
something?

See the rt-contrib directory:

http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/

In particular, this script looks like it might do useful reporting,
though I haven’t ever used it myself.

http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/statusreport.html

(Hmm, this seems to be a FAQ, which I don’t see in the FAQ. Who
maintains the FAQ? Jesse?)

srl
Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com

3

|+ I recently downloaded and installed rt-2.0.11, and I am evaluating it.
|+ However, I noticed there doesn’t seem to be anyway to “run reports”. For
|+ example, open items v. closed items over a given time period assigned to
|+ developer X or all open items assigned to developer X. This functionality
|+ may be there, but I just missed it (only had it running for 2 days now).

In the contrib directory, there are example reports you can modify and
use.

-darrin

4

Brad,

you didn’t miss the reports, there aren’t any.

You can look at the add-ons and/or contrib on the rt’s website, there
should be some.

The other thing you could do is order some custom made reports at
Best Practical, I belive it’s sales@bestpractical.com where you can get
more info.

A.On Fri, 25 Jan 2002, Brad Teale wrote:

Date: Fri, 25 Jan 2002 10:43:11 -0600
From: Brad Teale bteale@univ-wea.com
To: “‘rt-users@lists.fsck.com’” rt-users@lists.fsck.com
Subject: [rt-users] Managerial Reports

I recently downloaded and installed rt-2.0.11, and I am evaluating it.
However, I noticed there doesn’t seem to be anyway to “run reports”. For
example, open items v. closed items over a given time period assigned to
developer X or all open items assigned to developer X. This functionality
may be there, but I just missed it (only had it running for 2 days now).

If it is there, how do I access it?

If it isn’t there, is it scheduled for development, or will we need to write
something?

Thanks,
Brad

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users