Manager permissions

Hi all,

One of our managers wants to get notified of all tickets and be able
to view all tickets logged by her staff against other teams so that
she can chase up the other teams when her staff are away.

I have read up on delegated rights and administration of personal
groups, but that’s not quite what I am after.

So if one of her staff logs a ticket against the infrastructure group
asking for more RAM in one of her servers, she wants to know when it’s
going to happen for scheduling reasons, she wants to automatically see
the tickets.

Any information on how this might work would be appreciated, if this
is somewhere and I have just skipped over it, please point me in the
right direction.

Thanks,

Berny

One of our managers wants to get notified of all tickets and be able
to view all tickets logged by her staff against other teams so that
she can chase up the other teams when her staff are away.

Baby-sitting, aka micro-managing. You gotta love people like that :slight_smile:

It would be nice to be able to do a saved search for "Creator in ",
wouldn’t it?

You could re-purpose a field a little bit that is searchable. Say you set
the Organization field in the user records for her group to something
unique, like “-”, then you can make a saved search on
"Requestor Organization is ‘-’" and put that on her
portal page.

– ============================
Tom Lahti
BIT Statement LLC

(425)251-0833 x 117
http://www.bitstatement.net/
– ============================

Yes, she can be a pain, but in her defence, something important got
dropped while one of her staff was on holidays and she got chewed for
it…

Hmm, need to remap some fields in LDAP I think…

Thanks for the input,

Berny2009/4/17 Tom Lahti toml@bitstatement.net:

One of our managers wants to get notified of all tickets and be able
to view all tickets logged by her staff against other teams so that
she can chase up the other teams when her staff are away.

Baby-sitting, aka micro-managing. You gotta love people like that :slight_smile:

It would be nice to be able to do a saved search for "Creator in ",
wouldn’t it?

You could re-purpose a field a little bit that is searchable. Say you set
the Organization field in the user records for her group to something
unique, like “-”, then you can make a saved search on
"Requestor Organization is ‘-’" and put that on her
portal page.


– ============================
Tom Lahti
BIT Statement LLC

(425)251-0833 x 117
http://www.bitstatement.net/
– ============================

This sounds like a candidate for a saved search. Then she can pull
up all the tickets that meet her criteria with one click. In 3.8.x
she can add the search to her dashboard.

Cheers,
KenOn Fri, Apr 17, 2009 at 07:52:16PM +0100, Berny Stapleton wrote:

Yes, she can be a pain, but in her defence, something important got
dropped while one of her staff was on holidays and she got chewed for
it…

Hmm, need to remap some fields in LDAP I think…

Thanks for the input,

Berny

2009/4/17 Tom Lahti toml@bitstatement.net:

One of our managers wants to get notified of all tickets and be able
to view all tickets logged by her staff against other teams so that
she can chase up the other teams when her staff are away.

Baby-sitting, aka micro-managing. ?You gotta love people like that :slight_smile:

It would be nice to be able to do a saved search for "Creator in ",
wouldn’t it?

You could re-purpose a field a little bit that is searchable. ?Say you set
the Organization field in the user records for her group to something
unique, like “-”, then you can make a saved search on
"Requestor Organization is ‘-’" and put that on her
portal page.


– ============================
? Tom Lahti
? BIT Statement LLC

? (425)251-0833 x 117
? http://www.bitstatement.net/
– ============================


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Hi,

I have to rename and put in a new IP for my RT box. After that, I got apache going but only see “It works” page but not RT site. Please help!!

Cheers,

MM

Did you update DNS? Did you update this part of the Apache config?:

Change this to Listen on specific IP addresses as shown below to

prevent Apache from glomming onto all bound IP addresses (0.0.0.0)

e.g. “Listen 12.34.56.78:80”

Listen :

James MoseleyMichael Mai Michael.Mai@oicr.on.ca wrote:

Hi,

I have to rename and put in a new IP for my RT box. After that, I got
apache going but only see “It works” page but not RT site. Please help!!

Cheers,

MM

Thanks for your reply. I got it fixed.

In my case, I have to go to vi /etc/apache2/sites-enabled/rt3.8, changed the virtual host IP to the new IP.

Cheers,

MM-----Original Message-----
From: jmoseley@corp.xanadoo.com [mailto:jmoseley@corp.xanadoo.com]
Sent: Friday, April 17, 2009 4:34 PM
To: Michael Mai
Cc: rt-users@lists.bestpractical.com; rt-users-bounces@lists.bestpractical.com
Subject: Re: [rt-users] RT web problems

Did you update DNS? Did you update this part of the Apache config?:

Change this to Listen on specific IP addresses as shown below to

prevent Apache from glomming onto all bound IP addresses (0.0.0.0)

e.g. “Listen 12.34.56.78:80”

Listen :

James Moseley

Michael Mai Michael.Mai@oicr.on.ca wrote:

Hi,

I have to rename and put in a new IP for my RT box. After that, I got
apache going but only see “It works” page but not RT site. Please help!!

Cheers,

MM