Manage user rights

RT Users
1

Hi list,

I’m running on RT 3.8.7.
I have some fonctionnal user which appear in the Query Builder, in the list
of possible tickets owners.
I would to drop there users from the list. They don’t have the "Own Ticket"
right. They are only used as “admin-cc” in queues, and are not privileged.
But they always are in the list. Did you know which right cause this
problem ?

How do you manage your users / groups / files rights ? And have you any
tool which permit to see right for a specific user / group / file ?
I’ve tried to install the plugin RTx-RightsMatrix, but it isn’t compatible
with this version of RT.

Thanks,
Anthony

2

Hi,

This list select more people than it should if you grant OwnTicket to a role.

I’m pretty sure RightsMatrix worked with RT 3.8.x, may be older versions.

You can always select * from ACL where RightName = 'OwnTicket' and
work from there.On Mon, Feb 13, 2012 at 18:23, Anthony BRODARD brodard.anthony@gmail.com wrote:

Hi list,

I’m running on RT 3.8.7.
I have some fonctionnal user which appear in the Query Builder, in the list
of possible tickets owners.
I would to drop there users from the list. They don’t have the “Own Ticket”
right. They are only used as “admin-cc” in queues, and are not privileged.
But they always are in the list. Did you know which right cause this problem
?

How do you manage your users / groups / files rights ? And have you any tool
which permit to see right for a specific user / group / file ?
I’ve tried to install the plugin RTx-RightsMatrix, but it isn’t compatible
with this version of RT.

Thanks,
Anthony

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

Best regards, Ruslan.

3

Hi Ruslan,

Thanks for your answer.
So, I will retry to install RightMatrix on our test platform.

About the SQL request, we have only 1 occurrence of an “AdminCc” with the
“OwnTickets” right, but the queue is disable, and the right didn’t concern
the users displayed in the list.
All others occurences have the entry “Group” in “PrincipalType”. The users
concerned are not in any group.

Regards,
Anthony2012/2/13 Ruslan Zakirov ruz@bestpractical.com

Hi,

This list select more people than it should if you grant OwnTicket to a
role.

I’m pretty sure RightsMatrix worked with RT 3.8.x, may be older versions.

You can always select * from ACL where RightName = 'OwnTicket' and
work from there.

On Mon, Feb 13, 2012 at 18:23, Anthony BRODARD brodard.anthony@gmail.com wrote:

Hi list,

I’m running on RT 3.8.7.
I have some fonctionnal user which appear in the Query Builder, in the
list
of possible tickets owners.
I would to drop there users from the list. They don’t have the “Own
Ticket”
right. They are only used as “admin-cc” in queues, and are not
privileged.
But they always are in the list. Did you know which right cause this
problem
?

How do you manage your users / groups / files rights ? And have you any
tool
which permit to see right for a specific user / group / file ?
I’ve tried to install the plugin RTx-RightsMatrix, but it isn’t
compatible
with this version of RT.

Thanks,
Anthony

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston — March 5 & 6, 2012

–
Best regards, Ruslan.

4

About the SQL request, we have only 1 occurrence of an “AdminCc” with the “OwnTickets” right,
but the queue is disable, and the right didn’t concern the users displayed in the list.
All others occurences have the entry “Group” in “PrincipalType”. The users concerned are not
in any group.

Keep in mind that users are in lots of groups (for example, they’re
going to be in Everyone and Unprivileged) and they’ll be in Role
groups on tickets. You should join through to Groups and look at what
groups they’re actually in.

-kevin