Making url's active in tickets

RT Users
1

Dear List,

When tickets are sent and the customer includes a url,
the url is appearing in the ticket as static text.

Is there a scrip or a configuration option to make those
links appear as linkable?

Thanks!

2

When tickets are sent and the customer includes a url,
the url is appearing in the ticket as static text.

If you’re talking about the emails that RT generates, then making the URL an
actual hyperlink would be the job of the email client. RT sends plain text
emails, but most mail clients these days will automatically generate a
hyperlink when it recognizes a URL in the body of the message. It may be a
configurable option in the mail client preferences.

-Tim

Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270

3

Actually no. Sorry if not clear:

I was talking about when a customer opens up a ticket, and that ticket includes
a link.

The link isn’t active in the ticket, its static text.

I’m looking for a way to make the links in tickets be actual links.

On 3/31/04 2:55 PM, “Dave Dennis” dmd@speakeasy.org wrote:

When tickets are sent and the customer includes a url,
the url is appearing in the ticket as static text.

If you’re talking about the emails that RT generates, then making the URL an
actual hyperlink would be the job of the email client. RT sends plain text
emails, but most mail clients these days will automatically generate a
hyperlink when it recognizes a URL in the body of the message. It may be a
configurable option in the mail client preferences.

-Tim

–
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103 fax: 952.988.4311 AIM: tis270