Making RT send reminders

RT Users
1

Can anyone give me some pointers on how to make RT (2-0-5_03) send
reminders to ticket owners after a set period of time (perhaps even on a
per queue basis)?

Thanks in advance,
Sjoerd Oostdijck

2

Isn’t there anyone who can give me some pointers on how to make RT
(2-0-5_03) send reminders to ticket owners after a set period of time
(perhaps even on a per queue basis)? I’m still trying to figure this out
but to no avail.

Thanks in advance,
Sjoerd

3

Isn’t there anyone who can give me some pointers on how to make RT
(2-0-5_03) send reminders to ticket owners after a set period of time
(perhaps even on a per queue basis)? I’m still trying to figure this out
but to no avail.

This is in no way elegant but it works for our needs at the moment. I’m
using /opt/rt2/bin/rt to do give me a list of tickets that have been idle
for IGNORED_DAYS. I also check for any tickets owned by “nobody” regardless
of when they’ve been last checked.

  • mz

rt-nag.pl (1.99 KB)

4

I finally checked my “nag” script into CVS. it’s avaialbe in the contrib
arcives now. it’s really really trivial. but it’s yet another example
of a tool using the RT api.

I invoke it from cron using this commandline:

/usr/bin/perl /opt/rt2/bin/nag | mail -s “Today’s todo list” jesseOn Tue, Oct 09, 2001 at 10:58:29AM -0700, matthew zeier wrote:

Isn’t there anyone who can give me some pointers on how to make RT
(2-0-5_03) send reminders to ticket owners after a set period of time
(perhaps even on a per queue basis)? I’m still trying to figure this out
but to no avail.

This is in no way elegant but it works for our needs at the moment. I’m
using /opt/rt2/bin/rt to do give me a list of tickets that have been idle
for IGNORED_DAYS. I also check for any tickets owned by “nobody” regardless
of when they’ve been last checked.

  • mz

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.