Hello list,
RT is really coming along here. Customized templates, plugins, and
callbacks are all working well on the test instance, thanks to the help of
this list.
The next thing I’ll be asked to fix is that priority doesn’t appear on the
ticket page automatically; you must first hit the ‘details’ link to see it.
Is there a simple way of getting the priority options on the basics page,
short of further modifying the template? Thanks.
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com