Ignore this, new question.
The watchers are getting emails it seems, but it seems to be a seriously
slow delay, took over 30 minutes for all the ticket emails to go out,
they seemed to all go out at the same time to all the users.
Is there a way to increase how often RT sending out its emails to the
ticket watchers?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rodney
Caston
Sent: Tuesday, October 12, 2004 1:18 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] making members of a group get an notification when
aticket is created in a certain queue.
This seems simple, but it’s not working for me.
I have created a group called “Watchers” given the group the ability to
watch a queue and also watchasadmincc, and assigned members to that
group.
In theory, when a new ticket comes up, the default scrips will email all
the queue watchers, but this never happens.
How do you make it so a queue will always email certain people when a
new ticket is created?
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT wiki at http://wiki.bestpractical.com