Making members of a group get an notification when a ticket is created in a certain queue

This seems simple, but it’s not working for me.

I have created a group called “Watchers” given the group the ability to
watch a queue and also watchasadmincc, and assigned members to that

In theory, when a new ticket comes up, the default scrips will email all
the queue watchers, but this never happens.

How do you make it so a queue will always email certain people when a
new ticket is created?

I didn’t try to add group as Cc watchers for queue, but wrote
RT-Action-NotifyGroup[1] that allow you to notify just any RT groups or
users. Works well here for exactly same task as your require “Notify
group Supervisors on Create”.


Rodney Caston wrote: