Making Blocks work

I’m running RT 3.7.26 with RTIR 2.3.17 having moved up from a very early
version of both.

In the old version a message was sent to our firewall team when a block
was created and the block was given a status of ‘pending activation’.
When the team responded, the status would be changed to ‘activated’. A
similar thing happened when a blck was requested for removal.

This is not happening in the current version. There is no change in
state on correspondence.

I think I need to add a scrip to the blocks queue whose condition is ‘On
Correspond’ and whose action is RTIR_SetBlockState. Is this sufficient
to do what I’ve described above or am I missing something?

This is a production system, so I’m cautious about making changes.

Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 870 136 1004
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk

I’m running RT 3.7.26 with RTIR 2.3.17 having moved up from a very
early
version of both.

In the old version a message was sent to our firewall team when a
block
was created and the block was given a status of ‘pending activation’.
When the team responded, the status would be changed to ‘activated’. A
similar thing happened when a blck was requested for removal.

This is not happening in the current version. There is no change in
state on correspondence.

I think I need to add a scrip to the blocks queue whose condition is
’On
Correspond’ and whose action is RTIR_SetBlockState. Is this sufficient
to do what I’ve described above or am I missing something?

In the initialdata for ~current RTIR, I see the following:

 {  Description       => "SetRTIRState",
    Queue             => 'Blocks',
    ScripCondition    => 'RTIR Require State Change',
    ScripAction       => 'RTIR Set Block State',
    Template          => 'Blank', },

Do you have a scrip like that?

Jesse,

Jesse Vincent wrote:

In the initialdata for ~current RTIR, I see the following:

{ Description => “SetRTIRState”,
Queue => ‘Blocks’,
ScripCondition => ‘RTIR Require State Change’,
ScripAction => ‘RTIR Set Block State’,
Template => ‘Blank’, },

Do you have a scrip like that?

I have one that is similar, but the action is ‘RTIR Set Incident Due’.

Should I change this existing scrip or create a new one as above?

BTW, I got to this point by upgrading the database.

Can you tell us a bit more about your upgrade history?

-jesse

My apologies, I’ve misled you. I DO have a scrip as you describe
above.
And as I look again, the state does seem to change as it should!

Looks like I’ve wasted your time. Many thanks and my apologies once
again.

No worries. I’m glad it’s all working.

Best,
Jesse