Thanks, I’ve done it. My only question is, given that the checkbox was in
the ‘admin’ tab of that page, do the members of the group have to be admins
in some other way before the privileges kick in? The way the page is set
up, it makes it sound like you can grant rights to everyone, staff, and
admins, as though admins were a separate type of user like privileged
versus non-priveleged users?On Fri, Sep 2, 2016 at 4:48 PM, Matt Zagrabelny email@example.com wrote:
On Fri, Sep 2, 2016 at 3:36 PM, Alex Hall firstname.lastname@example.org wrote:
I want to make my boss the other admin in RT (I’m still logged in as
so wouldn’t mind making myself a real account that’s also an admin). I’m
the user rights area, and can allow users to do things, but how do I
given user a full system admin? Not a queue admin, but rather at the same
level as the root account? Thanks.
Create a group - call it Admin or something similar. Make your (new)
account and your boss’ account both members of that group. Then give
the group global superuser rights.
Admin -> Global -> Group Rights
Check the “Do anything and everything” (Superuser) checkbox. Save changes.
Automatic Distributors, IT department