Making another user a full admin?

Hi all,
I want to make my boss the other admin in RT (I’m still logged in as root,
so wouldn’t mind making myself a real account that’s also an admin). I’m in
the user rights area, and can allow users to do things, but how do I make a
given user a full system admin? Not a queue admin, but rather at the same
level as the root account? Thanks.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Hi all,
I want to make my boss the other admin in RT (I’m still logged in as root,
so wouldn’t mind making myself a real account that’s also an admin). I’m in
the user rights area, and can allow users to do things, but how do I make a
given user a full system admin? Not a queue admin, but rather at the same
level as the root account? Thanks.

Create a group - call it Admin or something similar. Make your (new)
account and your boss’ account both members of that group. Then give
the group global superuser rights.

Admin -> Global -> Group Rights

Check the “Do anything and everything” (Superuser) checkbox. Save changes.

-m

1 Like

Thanks, I’ve done it. My only question is, given that the checkbox was in
the ‘admin’ tab of that page, do the members of the group have to be admins
in some other way before the privileges kick in? The way the page is set
up, it makes it sound like you can grant rights to everyone, staff, and
admins, as though admins were a separate type of user like privileged
versus non-priveleged users?On Fri, Sep 2, 2016 at 4:48 PM, Matt Zagrabelny mzagrabe@d.umn.edu wrote:

On Fri, Sep 2, 2016 at 3:36 PM, Alex Hall ahall@autodist.com wrote:

Hi all,
I want to make my boss the other admin in RT (I’m still logged in as
root,
so wouldn’t mind making myself a real account that’s also an admin). I’m
in
the user rights area, and can allow users to do things, but how do I
make a
given user a full system admin? Not a queue admin, but rather at the same
level as the root account? Thanks.

Create a group - call it Admin or something similar. Make your (new)
account and your boss’ account both members of that group. Then give
the group global superuser rights.

Admin -> Global -> Group Rights

Check the “Do anything and everything” (Superuser) checkbox. Save changes.

-m

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Thanks, I’ve done it. My only question is, given that the checkbox was in
the ‘admin’ tab of that page, do the members of the group have to be admins
in some other way before the privileges kick in?

Nope. They just need to be group members of the group that you are
granting that right to. The “Admin” tab of that page just means
"administrative-esque rights".

The way the page is set up,

it makes it sound like you can grant rights to everyone, staff, and admins,
as though admins were a separate type of user like privileged versus
non-priveleged users?

You can grant rights to a variety of groups - some are predefined meta
groups and some are custom created groups. This is where you would
grant rights globally for groups.

-m