Making a custom field read-only

RT Developers
1

Hi All,

We have a custom field on our tickets in RT which is of type “Select one field”, which I’m trying to make read-only to the staff. There is a perl script run via cron that handles setting this custom field, so it should never be edited by anyone manually.

I’ve gone through all the global group and user permissions for the custom field and ensured that only “SeeCustomField” is ticket. I’ve also checked the global group permissions of our staff group, as well as global permissions for some users - and again, ensured that only “SeeCustomField” is ticked. Similarly, I made sure that the “Superuser” right is not ticked.

Despite this, I cannot seem to get the custom-field to be read-only (ideally display read-only, such that the value of the field appears as a text-field on the ticket, not just a list that errors when you try and change it).

Does anyone have any pointers?

Thanks,

Rhys Hanrahan
Chief Information Officer
Nexus One Pty Ltd

E: support@nexusone.com.aumailto:support@nexusone.com.au
P: +61 2 9191 0606
W: http://www.nexusone.com.au/
M: PO Box 127, Royal Exchange NSW 1225
A: 60 Justin Street, Lilyfield, NSW, 2040

2

Does anyone have any pointers?

Hi,

You could query the rt-users list archive[1], and in case you don’t find anything helpful then send an email to that list instead. The rt-devel list is for discussion of modifying RT’s codebase yourself or deep technical discussions about RT.

[1] The rt-users Archives

Cheers,

Wallace Reis/wreis
Software Engineer
Best Practical Solutions

3

Yes of course! Sorry, I typically have only posted about scrips and other code changes in the past, so it completely skipped my mind to post to the users list. Will do.

Rhys Hanrahan
Chief Information Officer
Nexus One Pty Ltd

E: support@nexusone.com.au
P: +61 2 9191 0606
W: http://www.nexusone.com.au/
M: PO Box 127, Royal Exchange NSW 1225
A: 60 Justin Street, Lilyfield, NSW, 2040From: Wallace Reis [wreis@bestpractical.com]
Sent: Tuesday, 4 March 2014 3:40 AM
To: rt-devel@lists.bestpractical.com; Rhys Hanrahan
Subject: Re: [rt-devel] Making a custom field read-only

From: Rhys Hanrahan rhys@nexusone.com.au

Does anyone have any pointers?

Hi,

You could query the rt-users list archive[1], and in case you don’t find anything helpful then send an email to that list instead. The rt-devel list is for discussion of modifying RT’s codebase yourself or deep technical discussions about RT.

[1] The rt-users Archives

Cheers,

Wallace Reis/wreis
Software Engineer
Best Practical Solutions

4

Yes of course! Sorry, I typically have only posted about scrips
and other code changes in the past, so it completely skipped my
mind to post to the users list. Will do.

Hi Rhys,

No worries!
It’s likely that you can find an answer or some helpful direction from rt-user’s archive, if not, in case you post to there, then others users can benefit from that too (since the number of subscribers is higher).

Cheers,

Wallace Reis/wreis
Software Engineer
Best Practical Solutions