Making a custom field mandatory for select queues

RT Users
1

Hello All,

It’s is possible to make a custom field mandatory of selective queues?
Say I have a CF called “Environment” who’s values are test,
development, and production which is a global CF since it may apply
any queue, but only needs to be mandatory in queue XYZ. Can this be
done?

Later,
Darin

2

Only with some hacking.On Tue, May 14, 2013 at 6:32 PM, Darin Perusich darin@darins.net wrote:

Hello All,

It’s is possible to make a custom field mandatory of selective queues?
Say I have a CF called “Environment” who’s values are test,
development, and production which is a global CF since it may apply
any queue, but only needs to be mandatory in queue XYZ. Can this be
done?

–
Later,
Darin

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Hello All,

It’s is possible to make a custom field mandatory of selective queues?
Say I have a CF called “Environment” who’s values are test,
development, and production which is a global CF since it may apply
any queue, but only needs to be mandatory in queue XYZ. Can this be
done?

Depending on your definition of mandatory, the plugin
RT-Extension-MandatoryOnTransition might be what you want. It lets you
specify per-queue mandatoryness, but does expect that you’re only
requiring the CFs are filled on creation or resolution or some other
particular status transition.