Making a custom field mandatory for select queues

Hello All,

It’s is possible to make a custom field mandatory of selective queues?
Say I have a CF called “Environment” who’s values are test,
development, and production which is a global CF since it may apply
any queue, but only needs to be mandatory in queue XYZ. Can this be
done?

Later,
Darin

Only with some hacking.On Tue, May 14, 2013 at 6:32 PM, Darin Perusich darin@darins.net wrote:

Hello All,

It’s is possible to make a custom field mandatory of selective queues?
Say I have a CF called “Environment” who’s values are test,
development, and production which is a global CF since it may apply
any queue, but only needs to be mandatory in queue XYZ. Can this be
done?


Later,
Darin


RT Training in Seattle, June 19-20: Training — Best Practical Solutions

Best regards, Ruslan.

Hello All,

It’s is possible to make a custom field mandatory of selective queues?
Say I have a CF called “Environment” who’s values are test,
development, and production which is a global CF since it may apply
any queue, but only needs to be mandatory in queue XYZ. Can this be
done?

Depending on your definition of mandatory, the plugin
RT-Extension-MandatoryOnTransition might be what you want. It lets you
specify per-queue mandatoryness, but does expect that you’re only
requiring the CFs are filled on creation or resolution or some other
particular status transition.