MakeClicky modofies file names in tickets

RT Users
1

Hi,
Does anyone know a simple method for the MakeClicky function to
only add [Lookup Host] into a ticket when it is a legitimate FQDN?

When people put a filename like
C:\programfiles\someprogram\someprogram.exe.config it decides that
someprogram.exe part is a domain and needs the [Lookup Host].

This is RT 4.0.5 and RTIR 3.0.0rc1.

Thanks.

2

Does anyone know a simple method for the MakeClicky function to
only add [Lookup Host] into a ticket when it is a legitimate FQDN?

When people put a filename like
C:\programfiles\someprogram\someprogram.exe.config it decides that
someprogram.exe part is a domain and needs the [Lookup Host].

This is RT 4.0.5 and RTIR 3.0.0rc1.

This is an RTIR bug, rather than an RT bug.

I’ve created a ticket with you as a requestor
http://issues.bestpractical.com/Ticket/Display.html?id=21422

-kevin