Make requester field blank on opening a ticket

RT Users
1

Is there a way to make requester field blank on opening a ticket. When
I go and create a ticket my email addy is in the requester field.

Thanks,

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150

2

Is there a way to make requester field blank on opening a ticket. When I go
and create a ticket my email addy is in the requester field.

Hello, Mechael.

With a tiny hack in share/html/Create.html, grep for Requestors. I
think it’s abvious what you should delete there.

Thanks,

Best regards, Ruslan.

3

What’s the best way to modify the script without breaking anything? I just want the requester to show blank and not the current users email addy.

Thanks,

<&|/l&>Requestors: <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Wednesday, January 27, 2010 12:24 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket

Is there a way to make requester field blank on opening a ticket. When I go
and create a ticket my email addy is in the requester field.

Hello, Mechael.

With a tiny hack in share/html/Create.html, grep for Requestors. I
think it’s abvious what you should delete there.

Thanks,

Best regards, Ruslan.

4

Just replace line

<& /Elements/EmailInput, Name => ‘Requestors’, Size => ‘40’, Default
=> $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>

with

<& /Elements/EmailInput, Name => ‘Requestors’, Size => ‘40’, Default
=> $ARGS{Requestors} &>

Clean mason cache, restart server. I think this is the easiest way to
handle this.On Wed, Jan 27, 2010 at 9:01 PM, Michael Neuschafer mneuschafer@nationalstoresinc.com wrote:

What’s the best way to modify the script without breaking anything? I just want the requester to show blank and not the current users email addy.

Thanks,

<&|/l&>Requestors: <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> --------------------------------------------------------

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150

-----Original Message-----
From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Wednesday, January 27, 2010 12:24 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket

On Wed, Jan 27, 2010 at 2:22 AM, Michael Neuschafer mneuschafer@nationalstoresinc.com wrote:

Is there a way to make requester field blank on opening a ticket. When I go
and create a ticket my email addy is in the requester field.

Hello, Mechael.

With a tiny hack in share/html/Create.html, grep for Requestors. I
think it’s abvious what you should delete there.

Thanks,

–
Best regards, Ruslan.

Best regards, Ruslan.

5

With a tiny hack in share/html/Create.html, grep for Requestors. I
think it’s abvious what you should delete there.

Copy share/html/Create.html to your “local” share/html/Create.html and
then edit the file there. If you don’t know what I mean by “local”
directory, search the wiki to find out.

Change the script like this “universal diff” says:

<&|/l&>Requestors</&>:

-<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &> +<& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || '' &>

Save the file and restart the webserver.

Allen

6

Thanks a bunch.

Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Thursday, January 28, 2010 10:43 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Make requester field blank on opening a ticket

Just replace line

<& /Elements/EmailInput, Name => ‘Requestors’, Size => ‘40’, Default
=> $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>

with

<& /Elements/EmailInput, Name => ‘Requestors’, Size => ‘40’, Default
=> $ARGS{Requestors} &>

Clean mason cache, restart server. I think this is the easiest way to
handle this.