Make people CC'd on response CC tiket users (WAS RE: how to make people CC'd on original email be added as CC users on the ticket?)

RT Users
1

OK, next question, this doesn’t help if the person wasn’t CC’d on the
initial request, but was CC’d by the requestor on a later email updating
the ticket…

Is there currently a way to do that???

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh@mqsoftware.comFrom: Kelly F. Hickel
Sent: Thursday, June 17, 2004 11:17 AM
To: ‘m-liebman@northwestern.edu’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] how to make people CC’d on original email be
added as CC users on the ticket?

DOH! I knew I was missing something simple!

Thanks Michael…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh@mqsoftware.com

From: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Thursday, June 17, 2004 11:04 AM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] how to make people CC’d on original email be
added as CC users on the ticket?

2

OK, next question, this doesn’t help if the person wasn’t CC’d on the
initial request, but was CC’d by the requestor on a later email updating
the ticket…

Is there currently a way to do that???

You could do it with a scrip. But if you do that, it means that a third
party could get themselves added to every ticket in your system by
spamming you. Which may well not be what you want.

3

Hmmm, valid point, but this email addr is internal only and there’s no
way to forward email from the internet to this RT…

Any hints on the scrip? I haven’t written one before…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh@mqsoftware.comFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Thursday, June 17, 2004 11:29 AM
To: Kelly F. Hickel
Cc: m-liebman@northwestern.edu; rt-users@lists.fsck.com
Subject: Re: Make people CC’d on response CC tiket users (WAS RE:
[rt-users] how to make people CC’d on original email be added as CC
users on the ticket?)

OK, next question, this doesn’t help if the person wasn’t CC’d on the
initial request, but was CC’d by the requestor on a later email
updating
the ticket…

Is there currently a way to do that???

You could do it with a scrip. But if you do that, it means that a third
party could get themselves added to every ticket in your system by
spamming you. Which may well not be what you want.