Long time lurker, first time poster.
Does anyone know if there’s a way to make the standard “Worked” field on
a ticket update a Mandatory field? People are forgetting to enter their
time worked on certain projects, and it’s making our project billing
process inaccurate. I know this can be done with Custom Fields, but I
don’t see anywhere in the Configuration section to make this field
mandatory for a particular queue.
Or is this only possible using Custom Templates and Custom Fields?