Does anyone know if there’s a way to make the standard “Worked” field on
a ticket update a Mandatory field? People are forgetting to enter their
time worked on certain projects, and it’s making our project billing
process inaccurate. I know this can be done with Custom Fields, but I
don’t see anywhere in the Configuration section to make this field
mandatory for a particular queue.
Or is this only possible using Custom Templates and Custom Fields?
Does anyone know if there’s a way to make the standard “Worked” field on
a ticket update a Mandatory field? People are forgetting to enter their
time worked on certain projects, and it’s making our project billing
process inaccurate. I know this can be done with Custom Fields, but I
don’t see anywhere in the Configuration section to make this field
mandatory for a particular queue.
I would look at modifying the table to make that column NOT NULL.
The question, then, is how elegantly RT will handle failed updates,
and whether you need to customize the interface to accommodate this.
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