Make install issue

RT Users
1

I am missing something and an error message at the end of make install

root@helpdesk:~/rt-3.8.8# make install
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi
perl:
>=5.8.3(5.10.0) …found
users:
rt group (www) …MISSING
bin owner (root) …found
libs owner (root) …found
libs group (bin) …found
web owner (www) …MISSING
web group (www) …MISSING

All dependencies have been found.
/opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc
make: /opt/local/bin/ginstall: Command not found
make: *** [config-install] Error 127
root@helpdesk:~/rt-3.8.8#

2

Thanks Jeff…
I have resolve this problem since yesterday…i forgot to add the rt group…From: Jeff Ilgen usts-ji@usts.com
To: borngunners borngunners@aol.com
Sent: Thu, May 20, 2010 11:37 am
Subject: Re: [rt-users] Make install issue

You need to add the “www” user and the “www” group on the system.

(I’m assuming useradd lives in the same place on RHEL as it does CentOS)

e.g.
/usr/sbin/groupadd www
/usr/sbin/useradd -g www www

–Jeff Ilgen, USTS

I am missing something and an error message at the end of make install

root@helpdesk:~/rt-3.8.8# make install
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi
perl:
>=5.8.3(5.10.0) …found
users:
rt group (www) …MISSING
bin owner (root) …found
libs owner (root) …found
libs group (bin) …found
web owner (www) …MISSING
web group (www) …MISSING

All dependencies have been found.
/opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc
make: /opt/local/bin/ginstall: Command not found
make: *** [config-install] Error 127
root@helpdesk:~/rt-3.8.8#

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3

Web user and web group shoul be the user/group name of the web server, the rt group should be the group the rt user belongs to, in most cases this is group rt(3)

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An: RT-Users@lists.bestpractical.com RT-Users@lists.bestpractical.com
Gesendet: Wed May 19 22:27:14 2010
Betreff: [rt-users] Make install issue

I am missing something and an error message at the end of make install

root@helpdesk:~/rt-3.8.8# make install
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi
perl:
>=5.8.3(5.10.0) …found
users:
rt group (www) …MISSING
bin owner (root) …found
libs owner (root) …found
libs group (bin) …found
web owner (www) …MISSING
web group (www) …MISSING

All dependencies have been found.
/opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc
make: /opt/local/bin/ginstall: Command not found
make: *** [config-install] Error 127
root@helpdesk:~/rt-3.8.8#