I am using Ubuntu 18.04LTS and mysql 5.7.24.
This is my output of “make initialize-database”:
/usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database --action init --prompt-for-dba-password
In order to create or update your RT database, this script needs to connect to your mysql instance on localhost (port ‘’) as root
Please specify that user’s database password below. If the user has no database
password, just press return.
Couldn’t finish ‘create’ step.
ERROR: couldn’t get version of the mysql server
Makefile:387: recipe for target ‘initialize-database’ failed
make: *** [initialize-database] Error 255
I’ve tried “make dropdb” but I get “database doesn’t exist”.
I have only the root mysql user. I can log in with that account manually.
Can anyone point me towards some further info I can use to get past this? Is there an alternate manual database initialization process?
Thanks in advance.