Make custom field invisible for certain group / user?

RT Users
1

Hi everyone,

I read that it is possible to hide a custom field from certain users / certain user groups. Does anybody know how this can be set?

Thank you already

2

Are you trying to hide one custom field or all custom fields (This one is much easier)?

3

As knation has already said, it will depend on what you’re trying to do, but Admin->Queues-> {Pick a queue} go to Group Rights and see who can view custom fields, will probably be a decent place to begin

4

Thank you both for your fast answers.

I am trying to hide some custom fields for a certain group of users.

I tried:
Admin-> Custom Fields-> Select -> (select a certain custom field) -> Group Rights -> ADD GROUP -> In the tab “General Rights” there is a checkbox for “View custom fields”. But no matter if I enable or disable the checkbox this custom field is visible for members of this particular group.

5

The users are most likely getting the right from another place (RT allows for rights to be given at multiple levels). You could take a look at this extension:

It allows you to see which rights users/groups have and where they are receiving the rights from. To clarify again though, is the goal to hide all custom fields from these users or just a sub group of custom fields? Removing the view custom fields rights will mean they are not aloud to see any custom fields then.

6

Don’t forget that RT rights are additive. Disabling rights for a given group will not help if Everyone or Privileged have ViewCustomFields.

7

Thanks again, guys.

The goal is to hide a sub group of custom fields from a group of users. These users shall see some custom fields, but not every CF.

8

If you feel comfortable writing some custom code you can use the callback structure to create a custom rights SeeSecretCFs and then do a check before showing those values to users

9

Hi @DB_Cooper ,

Did you managed to find a solution to this custom fields rights ?

@knation
Is there a place I can find a example of writing custom rights ?

Thanks

10

Looking at t/api/groups.t I see:


RT::Group->AddRight( General =>
    'RTxGroupRight' => 'Just a right for testing rights',
);

The question is where to put that code, if you make your own extension you could put it right in the module code

11

I understand

Thank you @knation