Mailto link in template

RT Users
1

I’m trying to embed a mailto: HTML code into my ticket creation
template so that the customer can click the link and this will generate
a blank email with the ticket info in the subject that can use for a
reply, that the system can then parse into the ticket. The mail to
address would vary according to the group or queue it was created for.

I tried this:

To Email RNS about the ticket

While I know this is wrong, perhaps it will give you a better idea of
what I,m trying to do.

Thanks,

David
System Admin
RNS

Running RT 3.8.7

2

I’m trying to embed a mailto: HTML code into my ticket creation
template so that the customer can click the link and this will
generate a blank email with the ticket info in the subject that can
use for a reply, that the system can then parse into the ticket. The
mail to address would vary according to the group or queue it was
created for.

I tried this:

To Email RNS about the ticket

While I know this is wrong, perhaps it will give you a better idea
of what I,m trying to do.

In an html template, you can use something like this:

To Email RNS about the ticket

you should urlencode BODY