Mails are not recognized as comments

RT Users
1

Hi everyone,

I’ve got the following problem:
If I send a mail to rt (1.0.3) as a reply to some transaction mail or
the autoreply-mail from rt it depends on the mail tool I use, if this mail
will be recognized as a comment.
Examples:
A mail sent with kmail (reply button) or elm will create a new request instead
of a comment, while a mail send with netscape messenger or eudora (as reply
to the same mail from rt) will create a comment.
I’ ve looked a the mail headers a little bit bit but can’t figure out the
the scheme.
Any hints ??

Bye Rainer

Rainer Weigle - MPI fuer Meteorologie
weigle@dkrz.de
040 / 41173 - 373

2

That doesn’t sound right. Does kmail/elm change the subject line of the
reply?On Thu, May 04, 2000 at 10:25:22AM +0200, Rainer Weigle wrote:

Hi everyone,

I’ve got the following problem:
If I send a mail to rt (1.0.3) as a reply to some transaction mail or
the autoreply-mail from rt it depends on the mail tool I use, if this mail
will be recognized as a comment.
Examples:
A mail sent with kmail (reply button) or elm will create a new request instead
of a comment, while a mail send with netscape messenger or eudora (as reply
to the same mail from rt) will create a comment.
I’ ve looked a the mail headers a little bit bit but can’t figure out the
the scheme.
Any hints ??

Bye Rainer

–
Rainer Weigle - MPI fuer Meteorologie
weigle@dkrz.de
040 / 41173 - 373

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – jrvincent@wesleyan.edu – jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
Pelcgb-serrqbz abj!

3

On Thur, 04 Mai 2000 wrote Jesse:

That doesn’t sound right. Does kmail/elm change the subject line of the
reply?

No not as far as I can see. Her is am example of an elm e-mail header, which
creatd an new request (it is taken from the web interface so ther are no
colons):