Mailgate question?

Maybe I missed a binch of the config so I may just need to be pointed in
the correct direction here…

Is it possible to email request to RT? Will create the ticket by
itself? If so, how do I make this happen? Do I need to create an 'rt’
users on the linux box? Is there a config file I alter to tell RT which
user email to watch?

Thanks in advance

-Mike M

making progress.

Is there a way to drop tickets from the database? I want to drop the
crap testing tickets before I start to show this to people…-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Michael
Methe
Sent: Friday, February 24, 2006 11:39 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Mailgate question?

Maybe I missed a binch of the config so I may just need to be

pointed in the correct direction here…

Is it possible to email request to RT?  Will create the ticket

by itself? If so, how do I make this happen? Do I need to create an
’rt’ users on the linux box? Is there a config file I alter to tell RT
which user email to watch?

Thanks in advance
 
-Mike M