Mailgate problem at rt3

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-jOn Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Cat a full mail message including all headers into /tmp/msg

perl /opt/rt3/bin/rt-mailgate < /tmp/msgOn Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:

how do I do that? :frowning:

sendmail -d outputs lots of debugging, but doesn’t listen on port 25 from
some reason… so it’s kinda impossible to check.

you did notice that the one complaining is NOT the mail server, but RT…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-j

On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://R-URL/ < bla.txt

RT server error.

The RT server which handled your email did not behave as expected. It
said:

same message, of course.On Thu, 3 Apr 2003, Jesse Vincent wrote:

Cat a full mail message including all headers into /tmp/msg

perl /opt/rt3/bin/rt-mailgate < /tmp/msg

On Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:

how do I do that? :frowning:

sendmail -d outputs lots of debugging, but doesn’t listen on port 25 from
some reason… so it’s kinda impossible to check.

you did notice that the one complaining is NOT the mail server, but RT…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-j

On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Was it timing out? (Did it take a long time to issue that message?)
Are you using sendmail brand sendmail? If so, what SendmailArguments are
you using?On Thu, Apr 03, 2003 at 06:51:18PM +0300, shimi wrote:

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://R-URL/ < bla.txt

RT server error.

The RT server which handled your email did not behave as expected. It
said:

same message, of course.

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Cat a full mail message including all headers into /tmp/msg

perl /opt/rt3/bin/rt-mailgate < /tmp/msg

On Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:

how do I do that? :frowning:

sendmail -d outputs lots of debugging, but doesn’t listen on port 25 from
some reason… so it’s kinda impossible to check.

you did notice that the one complaining is NOT the mail server, but RT…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-j

On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

At 6:51 PM +0300 4/3/03, shimi wrote:

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond

–url http://R-URL/ < bla.txt
RT server error.

The RT server which handled your email did not behave as expected. It
said:

same message, of course.

Stick “–debug” on the rt-maigate command to get even more Perl debug info:

e.g.

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://R-URL/ --debug < bla.txt

my 2 cents
Brussels University
Pleinlaan 2
Computer Center VUB/ULB (VUBnet)
Ing. Robert Jansen
B-1050 Brussels
Belgium (Europe)

email: rjansen@vub.ac.be
Tel: +32-2-650.36.94
Secr: +32-2-650.37.38
Fax: +32-2-650.37.40

No, it replied in less than one second.

perl /usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond

–url http://RT-URL --debug < bla.txt
Connecting to http://rt-URL/REST/1.0/NoAuth/mail-gateway at
/usr/local/rt3/bin/rt-mailgate line 158, <> chunk 1.
Warning: something’s wrong at /usr/local/rt3/bin/rt-mailgate line 166, <>
chunk 1.
RT server error.

The RT server which handled your email did not behave as expected. It
said:

I have no idea what sendmail I have. It’s the one shipped with RedHat. The
same machine had RT2 working great, so…On Thu, 3 Apr 2003, Jesse Vincent wrote:

Was it timing out? (Did it take a long time to issue that message?)
Are you using sendmail brand sendmail? If so, what SendmailArguments are
you using?

On Thu, Apr 03, 2003 at 06:51:18PM +0300, shimi wrote:

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://R-URL/ < bla.txt

RT server error.

The RT server which handled your email did not behave as expected. It
said:

same message, of course.

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Cat a full mail message including all headers into /tmp/msg

perl /opt/rt3/bin/rt-mailgate < /tmp/msg

On Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:

how do I do that? :frowning:

sendmail -d outputs lots of debugging, but doesn’t listen on port 25 from
some reason… so it’s kinda impossible to check.

you did notice that the one complaining is NOT the mail server, but RT…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-j

On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

Look at the logging section of RT_Config.pm, specifically

Set($LogToSyslog , ‘debug’);

is the default setting that writes log info to the system log
(i.e. /var/log/messages).

If you want to turn off logging to the system log, put the following in
your RT_SiteConfig.pm:

Set($LogToSyslog , undef);

To get logging to rt.log, make sure you have stopped and then started
Apache after something like the following has been added to your site
config. Also verify the Apache user can write to the rt.log file.

Set($LogToFile , ‘debug’);

Hope this helps,
Bill

Spam Trap Mail Key: ASK and you shall receive

Ok, I took the very simplest mail, and throwed it at mailgate.

When removing THIS line:
Content-Type: text/plain; charset=us-ascii; format=flowed

It said:
ok
Ticket: 48
Queue: Fresh
Owner: Nobody
Status: new
Subject:
Requestor:

hmm ???On Thu, 3 Apr 2003, shimi wrote:

No, it replied in less than one second.

perl /usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond

–url http://RT-URL --debug < bla.txt
Connecting to http://rt-URL/REST/1.0/NoAuth/mail-gateway at
/usr/local/rt3/bin/rt-mailgate line 158, <> chunk 1.
Warning: something’s wrong at /usr/local/rt3/bin/rt-mailgate line 166, <>
chunk 1.
RT server error.

The RT server which handled your email did not behave as expected. It
said:

I have no idea what sendmail I have. It’s the one shipped with RedHat. The
same machine had RT2 working great, so…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Was it timing out? (Did it take a long time to issue that message?)
Are you using sendmail brand sendmail? If so, what SendmailArguments are
you using?

On Thu, Apr 03, 2003 at 06:51:18PM +0300, shimi wrote:

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://R-URL/ < bla.txt

RT server error.

The RT server which handled your email did not behave as expected. It
said:

same message, of course.

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Cat a full mail message including all headers into /tmp/msg

perl /opt/rt3/bin/rt-mailgate < /tmp/msg

On Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:

how do I do that? :frowning:

sendmail -d outputs lots of debugging, but doesn’t listen on port 25 from
some reason… so it’s kinda impossible to check.

you did notice that the one complaining is NOT the mail server, but RT…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-j

On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Can you send me the full message that made it fail? I’ll add it to the
testsuite.On Thu, Apr 03, 2003 at 10:50:50PM +0300, shimi wrote:

Ok, I took the very simplest mail, and throwed it at mailgate.

When removing THIS line:
Content-Type: text/plain; charset=us-ascii; format=flowed

It said:
ok
Ticket: 48
Queue: Fresh
Owner: Nobody
Status: new
Subject:
Requestor:

hmm ???

On Thu, 3 Apr 2003, shimi wrote:

No, it replied in less than one second.

perl /usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond

–url http://RT-URL --debug < bla.txt
Connecting to http://rt-URL/REST/1.0/NoAuth/mail-gateway at
/usr/local/rt3/bin/rt-mailgate line 158, <> chunk 1.
Warning: something’s wrong at /usr/local/rt3/bin/rt-mailgate line 166, <>
chunk 1.
RT server error.

The RT server which handled your email did not behave as expected. It
said:

I have no idea what sendmail I have. It’s the one shipped with RedHat. The
same machine had RT2 working great, so…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Was it timing out? (Did it take a long time to issue that message?)
Are you using sendmail brand sendmail? If so, what SendmailArguments are
you using?

On Thu, Apr 03, 2003 at 06:51:18PM +0300, shimi wrote:

/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://R-URL/ < bla.txt

RT server error.

The RT server which handled your email did not behave as expected. It
said:

same message, of course.

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Cat a full mail message including all headers into /tmp/msg

perl /opt/rt3/bin/rt-mailgate < /tmp/msg

On Thu, Apr 03, 2003 at 06:29:43PM +0300, shimi wrote:

how do I do that? :frowning:

sendmail -d outputs lots of debugging, but doesn’t listen on port 25 from
some reason… so it’s kinda impossible to check.

you did notice that the one complaining is NOT the mail server, but RT…

On Thu, 3 Apr 2003, Jesse Vincent wrote:

Perhaps you should call the mail gateway by hand and see what the full
transcript of an error looks like.

-j

On Thu, Apr 03, 2003 at 05:37:51PM +0300, shimi wrote:

everything is set up nicely, the web interface works, and all is well,
except for one thing…

sending a mail to RT gives a bounce if I use a mailer [such as pine], and
goes fine if I don’t (if i use “mail” in the commandline).

This is what I get back:

----- The following addresses had permanent fatal errors -----
"|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond --url http://RT-URL/"
(reason: 255)
(expanded from: rt@backbone)

----- Transcript of session follows -----
RT server error.

The RT server which handled your email did not behave as expected. It
said:

554 5.3.0 unknown mailer error 255

however spam goes out fine.

logs are stored (from some reason) in /var/log/messages (although I
defined a log file!) - and does input info when spam gets ticketed, but
logs nothing when those mails are bouncing.

here is the part from maillog:

Apr 3 17:32:58 backbone sendmail[24153]: h33EWul24151:
to="|/usr/local/rt3/bin/rt-mailgate --queue Fresh --action correspond
–url http://RT-URL/", ctladdr=rt@backbone (8/0),
delay=00:00:02, xdelay=00:00:02, mailer=prog, pri=30249, dsn=5.3.0,
stat=unknown mailer error 255

Sendmail 8.11.6/8.11.6. Perl 5.8.0. MySQL 4.0.11-gamma-Max. Apache 1.3.27

Does anyone have any idea what could be wrong?

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”


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Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

Best regards,
Shimi


“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

http://www.bestpractical.com/rt – Trouble Ticketing. Free.