Hello,
I’m in the process of installing rt-3.6.3, using
apache-2.2.4 (w/ fastcgi), mysql-5.0.24, perl-5.8.8, using
solaris and sendmail.
Following the install README, I’ve gotten to a point where I
am able to access the webrt interface, and have created a
queue, and granted access to the “everyone” group to create
a ticket. I’ve also created email aliases, but run into some
problems when sending email to create a ticket:
—snip—
cat /etc/mail/test | sendmail -v -t -oi
rt… Connecting to [127.0.0.1] via relay…
220 localhost ESMTP Sendmail
8.13.7+Sun/8.13.7; Mon, 15 Jan 2007 16:32:48 -0500 (EST)
EHLO localhost
250-localhost Hello localhost [127.0.0.1],
pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-EXPN
250-VERB
250-8BITMIME
250-SIZE
250-DSN
250-ETRN
250-DELIVERBY
250 HELP
VERB
250 2.0.0 Verbose mode
MAIL From:root@localhost SIZE=136
250 2.1.0 root@localhost… Sender ok
RCPT To:rt@localhost
DATA
050 rt@localhost… aliased to
“|/opt/local/rt-3.6.3/bin/rt-mailgate --queue rt
–action correspond --url https://localhost”
250 2.1.5 rt@localhost… Recipient ok
354 Enter mail, end with “.” on a line by itself
.
050 “|/opt/local/rt-3.6.3/bin/rt-mailgate --queue rt
–action correspond --url localhost”… Connecting to prog…
050 “|/opt/local/rt-3.6.3/bin/rt-mailgate --queue rt
–action correspond --url localhost”… Deferred: prog
mailer (/bin/sh) exited with EX_TEMPFAIL
250 2.0.0 l0FLWm4S015447 Message accepted for delivery
rt… Sent (l0FLWm4S015447 Message accepted for delivery)
Closing connection to [127.0.0.1]
QUIT
221 2.0.0 localhost closing connection
—snip—
/var/spool/mqueue (1 request)
-----Q-ID----- --Size-- -----Q-Time-----
------------Sender/Recipient-----------
l0FLWm4S015447 55 Mon Jan 15 16:32
root@localhost
(Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
"|/opt/local/rt-3.6.3/bin/rt-mailgate
Total requests: 1
—snip—
(command line test test)
echo “test” | /etc/rt-mailgate --debug --action correspond
–queue rt --url https://localhost
Connecting to https://localhost/REST/1.0/NoAuth/mail-gateway
at /etc/rt-mailgate line 100, <> line 1.
An Error Occurred
500 Can’t connect to localhost:443 ()
This is /etc/rt-mailgate exiting because of an undefined
server error at /etc/rt-mailgate line 148, <> line 1.
—snip—
(browser checking above link)
https://localhost/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user
—snip—
I’m not exactly sure where to be looking for my problem. I
would really appreciate it if I can get some suggestions on
where to look for this problem. I’m guessing it is either
something misconfigured in rt or maybe in apache ssl.conf?
So far, I can’t seem to narrow it down much more.
Thanks!!