Mailgate Help with Windows Version 3.0.12

I have done a clean installation of rt-3.0.12.exe… The only difference is after the fact, I have changed the port for the RT web interface to 8080.

Here are the contents of my rt-mailgate.conf file:

poll mail.domain.com proto pop3:
username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond"
username xxx password xxx mda “c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond”

When I execute rt-mailgate.bat, I see the following error message and no ticket is created.

fetchmail: starting fetchmail 6.2.5 daemon
1 message for xxx at mail.domain.com (1359 octets).
reading message xxx@mail.domain.com:1 of 1 (1359 octets) fetchmail: MDA returned nonzero status 127 not flushed
fetchmail: sleeping at Wed Sep 22 14:16:36 2004

I was able to capture the actual email from my filesystem and store it in a txt file called test.txt in C:
When I execute the following command manually, it creates a ticket as it should.

C:\Program Files\OurInternet\Request Tracker\rt\bin>type \test.txt | perl rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond

Has anyone successfully been able to activate this function?

I believe you need to do one poll for each email address in your conf
file so instead of:

poll mail.domain.com proto pop3:
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"

you should have :
#email1
poll mail.domain.com proto pop3:
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"
#email2
poll mail.domain.com proto pop3
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond"

Thanks,
mhb

Michael H. Brown
Network Administrator
Senex Services Corp.
317.613.3000 ext. 217
brownmh@senexco.com
http://www.senexco.com http://www.senexco.com/-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David
Hoffman
Sent: Wednesday, September 22, 2004 2:20 PM
To: RT Users Mailing List
Subject: [rt-users] Mailgate Help with Windows Version 3.0.12

I have done a clean installation of rt-3.0.12.exe.... The only

difference is after the fact, I have changed the port for the RT web
interface to 8080.

Here are the contents of my rt-mailgate.conf file:

poll mail.domain.com proto pop3:
username xxx password xxx mda

“c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue aQueue --action correspond"
username xxx password xxx mda
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url
http://rt.domain.com:8080/ --queue General --action correspond”

When I execute rt-mailgate.bat, I see the following error

message and no ticket is created.

fetchmail: starting fetchmail 6.2.5 daemon
1 message for xxx at mail.domain.com (1359 octets).
reading message xxx@mail.domain.com:1 of 1 (1359 octets)

fetchmail: MDA returned nonzero status 127 not flushed
fetchmail: sleeping at Wed Sep 22 14:16:36 2004

I was able to capture the actual email from my filesystem and

store it in a txt file called test.txt in C:
When I execute the following command manually, it creates a
ticket as it should.

C:\Program Files\OurInternet\Request Tracker\rt\bin>type

\test.txt | perl rt-mailgate.in --url http://rt.domain.com:8080/ --queue
aQueue --action correspond

Has anyone successfully been able to activate this function?

The Senex Services Corp. email system added the following official information to this message.
NOTICE OF CONFIDENTIALITY
The information in this email, including attachments, may be confidential and/or privileged and may contain confidential health information. This email is intended to be reviewed only by the individual or organization named as addressee. If you have received this email in error please notify Senex Services Corp. immediately - by return message to the sender or to security@senexco.com - and destroy all copies of this message and any attachments. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Senex Services Corp. Confidential health information is protected by state and federal law, including, but not limited to, the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and related regulations.

MessageThank you Michael, I just tried that and still get the same result.----- Original Message -----
From: Michael H. Brown
To: David Hoffman ; RT Users Mailing List
Sent: Wednesday, September 22, 2004 14:24
Subject: RE: [rt-users] Mailgate Help with Windows Version 3.0.12

I believe you need to do one poll for each email address in your conf file so instead of:

poll mail.domain.com proto pop3:
username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond"
username xxx password xxx mda “c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond”

you should have :
#email1
poll mail.domain.com proto pop3:
username xxx password xxx mda “c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond”
#email2
poll mail.domain.com proto pop3
username xxx password xxx mda “c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond”

Thanks,
mhb

Michael H. Brown
Network Administrator
Senex Services Corp.
317.613.3000 ext. 217
brownmh@senexco.com
http://www.senexco.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of David Hoffman
Sent: Wednesday, September 22, 2004 2:20 PM
To: RT Users Mailing List
Subject: [rt-users] Mailgate Help with Windows Version 3.0.12


I have done a clean installation of rt-3.0.12.exe.... The only difference is after the fact, I have changed the port for the RT web interface to 8080.

Here are the contents of my rt-mailgate.conf file:

poll mail.domain.com proto pop3:
username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond"
username xxx password xxx mda "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url http://rt.domain.com:8080/ --queue General --action correspond"

When I execute rt-mailgate.bat, I see the following error message and no ticket is created. 

fetchmail: starting fetchmail 6.2.5 daemon
1 message for xxx at mail.domain.com (1359 octets).
reading message xxx@mail.domain.com:1 of 1 (1359 octets) fetchmail: MDA returned nonzero status 127 not flushed
fetchmail: sleeping at Wed Sep 22 14:16:36 2004

I was able to capture the actual email from my filesystem and store it in a txt file called test.txt in C:\
When I execute the following command manually, it creates a ticket as it should.

C:\Program Files\OurInternet\Request Tracker\rt\bin>type \test.txt | perl rt-mailgate.in --url http://rt.domain.com:8080/ --queue aQueue --action correspond

Has anyone successfully been able to activate this function?

The Senex Services Corp. email system added the following official information to this message.

NOTICE OF CONFIDENTIALITY

The information in this email, including attachments, may be confidential and/or privileged and may contain confidential health information. This email is intended to be reviewed only by the individual or organization named as addressee. If you have received this email in error please notify Senex Services Corp. immediately - by return message to the sender or to security@senexco.com - and destroy all copies of this message and any attachments. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Senex Services Corp. Confidential health information is protected by state and federal law, including, but not limited to, the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and related regulations.