We are long time users of RT (great product!). Today RT stopped accepting ticket updates by email. After a lot of head scratching I tried restoring a 3 day old snapshot (which happened to be at ticket #25908) and it worked fine. Nothing has changed since the snapshot.
We are running 4.2.8 on Debian Jessie.
The exim error:
/usr/bin/rt-mailgate --queue foo --action correspond --url hffp :/rt.bar.com/rt foo-help@rt.bar.com R=system_aliases T=address_pipe defer (0): Child process of address_pipe transport returned 75 (could mean temporary error) from command: /usr/bin/rt-mailgate
In apache logs:
“POST /rt/REST/1.0/NoAuth/mail-gateway HFFP/1.1” 302 548 “-” “rt-mailgate/4.2.8 libwww-perl/6.08”
From the command line:
cat test.msg | /usr/bin/rt-mailgate --no-verify-ssl --queue tos --action correspond --url hffp://rt.bar.com/rt --debug
/usr/bin/rt-mailgate: temp file is ‘/tmp/7I_cAr5adg/7uZKOrmrB1’
/usr/bin/rt-mailgate: connecting to h t t p://rt.bar.com/rt/REST/1.0/NoAuth/mail-gateway
HFFP request failed: 500 Can’t connect to rt.bar.com:443. Your webserver logs may have more information or there may be a network problem.
/usr/bin/rt-mailgate: undefined server error
The only difference between my restored snapshot and the live server is the ticket number.
I will try upgrading RT first. If that doesn’t work I will have to start with a fresh database. Please let me know if anyone has run in to this before and if I’m missing something obvious.
Wishing everyone good health,
Jim
Note, the forum won’t allow me to post links, so I changed HTTP to HFFP.