Hello,
I’m trying to configure RT4 so that it will be possible to create ticket
from email. The mail server and RT are running on the same server.
I’m running on RHEL5, so I’ve copy /opt/rt4/bin/rt-mailgate to
/etc/smrsh/rt-mailgate
I’ve update the /etc/aliases file with this line :
rtest: “|/etc/smrsh/rt-mailgate --queue General --action correspond
–url http:/x.x.x.x:8080”
rtest is the username of an existing RT user. In the WEB interface, I’ve
granted the group ‘Everyone’ for the ‘General’ queue (Create a ticket and
Reply to ).
In addition in RT_SiteConfig.pm I’ve added this line :
Set($WebExternalAuto, 1);
But when I try to send a mail through the command " /etc/smrsh/rt-mailgate
–queue General --action correspond --url http://x.x.x.x:8080 --debug <
/root/testmsg"
i get this error from the mailgate debug :
/etc/smrsh/rt-mailgate: temp file is ‘/tmp/EwqftI9qgS/E83e2Ts_i_’
/etc/smrsh/rt-mailgate: connecting to
http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user
and this in the logs provided by “/opt/rt4/sbin/rt-server” :
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in
pattern match (m//) at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in
pattern match (m//) at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in
string eq at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174.
(/usr/local/share/perl5/Mail/Header.pm:174)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
(/usr/local/share/perl5/Mail/Header.pm:176)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
(/usr/local/share/perl5/Mail/Header.pm:176)
[Mon Jan 2 10:50:14 2012] [error]: Couldn’t find sender’s address
(/opt/rt4/sbin/…/lib/RT/Interface/Email/Auth/MailFrom.pm:71)
[Mon Jan 2 10:50:14 2012] [error]: Could not record email: Could not load
a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
I’ve probably missed something during the configuration. Does anyone have a
clue?
Thanking you in advance,
Best regards,
Ronan
Hello,
08.01.12 23:54, Ruslan Zakirov пишет:
Hi,
From address is wrong in testmail or new users don’t have permissions
to create tickets.
I’m not sure in this, try to check with test message which in “From:” record contain value like this:From: =?UTF-8?B?0JDQu9C10LrRgdCw0L3QtNGAINCa0YPQsdCw0YLQutC40L0=?= some_test@mail.ru
encoded name is in a russian, such “From:” give us
not ok - Could not load a valid user
if this record changed to
From: “test” some_test@mail.ru
or
From: test some_test@mail.ru
there is no problem and ticket created.
So this is problem in RT, I hope this would be fixed ASAP.
Hi,
Tested with RT 4.0.4 and all modules up to date from the CPAN. Works
without any issues. If user has rights to create tickets then ticket
created and non ASCII symbols are decrypted.
Все читабельно, в интерфейсе вижу Александр Кубаткин в заголовках письма.
Additional information required to diagnose this further.On Sat, Jan 14, 2012 at 14:25, Alexander Kubatkin kaa@beirel.ru wrote:
Hello,
08.01.12 23:54, Ruslan Zakirov пишет:
Hi,
From address is wrong in testmail or new users don’t have permissions
to create tickets.
I’m not sure in this, try to check with test message which in “From:” record contain value like this:
From: =?UTF-8?B?
encoded name is in a russian, such “From:” give us
not ok - Could not load a valid user
if this record changed to
From: “test” some_test@mail.ru
or
From: test some_test@mail.ru
there is no problem and ticket created.
So this is problem in RT, I hope this would be fixed ASAP.
On Mon, Jan 2, 2012 at 14:56, Ronan MOUCHOUXrmouchoux@gmail.com wrote:
Hello,
I’m trying to configure RT4 so that it will be possible to create ticket
from email. The mail server and RT are running on the same server.
I’m running on RHEL5, so I’ve copy /opt/rt4/bin/rt-mailgate to
/etc/smrsh/rt-mailgate
I’ve update the /etc/aliases file with this line :
rtest: “|/etc/smrsh/rt-mailgate --queue General --action correspond --url
http:/x.x.x.x:8080”
rtest is the username of an existing RT user. In the WEB interface, I’ve
granted the group ‘Everyone’ for the ‘General’ queue (Create a ticket and
Reply to ).
In addition in RT_SiteConfig.pm I’ve added this line : Set($WebExternalAuto,
1);
But when I try to send a mail through the command " /etc/smrsh/rt-mailgate
–queue General --action correspond --url http://x.x.x.x:8080 --debug<
/root/testmsg"
i get this error from the mailgate debug :
/etc/smrsh/rt-mailgate: temp file is ‘/tmp/EwqftI9qgS/E83e2Ts_i_’
/etc/smrsh/rt-mailgate: connecting to
http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user
and this in the logs provided by “/opt/rt4/sbin/rt-server” :
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $>From in
pattern match (m//) at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $>From in
pattern match (m//) at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $>From in
string eq at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174.
(/usr/local/share/perl5/Mail/Header.pm:174)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
(/usr/local/share/perl5/Mail/Header.pm:176)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
(/usr/local/share/perl5/Mail/Header.pm:176)
[Mon Jan 2 10:50:14 2012] [error]: Couldn’t find sender’s address
(/opt/rt4/sbin/…/lib/RT/Interface/Email/Auth/MailFrom.pm:71)
[Mon Jan 2 10:50:14 2012] [error]: Could not record email: Could not load a
valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
I’ve probably missed something during the configuration. Does anyone have a
clue?
Thanking you in advance,
Best regards,
Ronan
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston — March 5& 6, 2012
–
Александр Кубаткин
Руководитель отдела ИТ
Бэйрэль Телеком ISP
Бэйрэль Телеком :: контакты
RT Training Sessions (http://bestpractical.com/services/training.html)
Best regards, Ruslan.
14.01.12 23:43, Ruslan Zakirov пишет:
Hi,
Tested with RT 4.0.4 and all modules up to date from the CPAN. Works
without any issues. If user has rights to create tickets then ticket
created and non ASCII symbols are decrypted.
Все читабельно, в интерфейсе вижу Александр Кубаткин в заголовках письма.
Additional information required to diagnose this further.
After rollover to
bsdpan-Email-Address-1.892
from
bsdpan-Email-Address-1.894
issue was resolved,
Thank you for your help.
Question: when RT will be work with latest {bsdpan|p5}-Email-Address ?
Periodic ports updates can break RT again …
Hello,
08.01.12 23:54, Ruslan Zakirov пишет:
Hi,
From address is wrong in testmail or new users don’t have permissions
to create tickets.
I’m not sure in this, try to check with test message which in “From:” record contain value like this:
From: =?UTF-8?B?
encoded name is in a russian, such “From:” give us
not ok - Could not load a valid user
if this record changed to
From: "test"some_test@mail.ru
or
From: testsome_test@mail.ru
there is no problem and ticket created.
So this is problem in RT, I hope this would be fixed ASAP.
Hello,
I’m trying to configure RT4 so that it will be possible to create ticket
from email. The mail server and RT are running on the same server.
I’m running on RHEL5, so I’ve copy /opt/rt4/bin/rt-mailgate to
/etc/smrsh/rt-mailgate
I’ve update the /etc/aliases file with this line :
rtest: “|/etc/smrsh/rt-mailgate --queue General --action correspond --url
http:/x.x.x.x:8080”
rtest is the username of an existing RT user. In the WEB interface, I’ve
granted the group ‘Everyone’ for the ‘General’ queue (Create a ticket and
Reply to ).
In addition in RT_SiteConfig.pm I’ve added this line : Set($WebExternalAuto,
1);
But when I try to send a mail through the command " /etc/smrsh/rt-mailgate
–queue General --action correspond --url http://x.x.x.x:8080 --debug<
/root/testmsg"
i get this error from the mailgate debug :
/etc/smrsh/rt-mailgate: temp file is ‘/tmp/EwqftI9qgS/E83e2Ts_i_’
/etc/smrsh/rt-mailgate: connecting to
http://203.0.57.51:8080/REST/1.0/NoAuth/mail-gateway
not ok - Could not load a valid user
and this in the logs provided by “/opt/rt4/sbin/rt-server” :
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in
pattern match (m//) at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in
pattern match (m//) at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $From in
string eq at /opt/rt4/sbin/…/lib/RT/Interface/Email.pm line 151.
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:151)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
pattern match (m//) at /usr/local/share/perl5/Mail/Header.pm line 174.
(/usr/local/share/perl5/Mail/Header.pm:174)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
(/usr/local/share/perl5/Mail/Header.pm:176)
[Mon Jan 2 10:50:14 2012] [warning]: Use of uninitialized value $line in
substitution (s///) at /usr/local/share/perl5/Mail/Header.pm line 176.
(/usr/local/share/perl5/Mail/Header.pm:176)
[Mon Jan 2 10:50:14 2012] [error]: Couldn’t find sender’s address
(/opt/rt4/sbin/…/lib/RT/Interface/Email/Auth/MailFrom.pm:71)
[Mon Jan 2 10:50:14 2012] [error]: Could not record email: Could not load a
valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
I’ve probably missed something during the configuration. Does anyone have a
clue?
Thanking you in advance,
Best regards,
Ronan
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston — March 5& 6, 2012
–
Александр Кубаткин
Руководитель отдела ИТ
Бэйрэль Телеком ISP
Бэйрэль Телеком :: контакты
RT Training Sessions (http://bestpractical.com/services/training.html)
Александр Кубаткин
Руководитель отдела ИТ
Бэйрэль Телеком ISP
http://www.beirel.ru/?p=contacts
14.01.12 23:43, Ruslan Zakirov пишет:
Hi,
Tested with RT 4.0.4 and all modules up to date from the CPAN. Works
without any issues. If user has rights to create tickets then ticket
created and non ASCII symbols are decrypted.
Все читабельно, в интерфейсе вижу Александр Кубаткин в заголовках письма.
Additional information required to diagnose this further.
After rollover to
bsdpan-Email-Address-1.892
from
bsdpan-Email-Address-1.894
issue was resolved,
Thank you for your help.
Question: when RT will be work with latest {bsdpan|p5}-Email-Address ?
Periodic ports updates can break RT again …
Hi,
Email::Address 1.895 is on the CPAN with fix for this issue. Please
file bug report to FreeBSD ports with link to this thread.
For other users and port writers. Email::Address 1.893 and 1.894 have
bug and would hurt RT and other applications that use this module to
parse emails with non-ASCII characters.
Best regards, Ruslan.