Mailgate: Could not record email: Could not load a valid user

RT Users
1

Hi,

I’m coming back to RT after an extended break. Installed RT 3.6.5 on
Ubuntu 7.10 server. Web interface up OK. Can create tickets there.
Mailgate fails with this error:

Could not record email: Could not load a valid user
(/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)

We want to use RT for external customers, so the mailgate is key.

Any ideas?

Thanks,
Gary

2

For external users to open tickets for a given queue via email, you’ve got
to set the group permissions on that queue so that the group ‘everyone’ has
the right to create tickets.

James Moseley

         "Gary Holmes"                                                 
         <linedancer@gmail                                             
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         Sent by:                  rt-users@lists.bestpractical.com    
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         lists.bestpractic                                             
         al.com                                                Subject 
                                   [rt-users] Mailgate: Could not      
                                   record email: Could not load a      
         11/07/2007 11:15          valid       user                    
         AM

Hi,

I’m coming back to RT after an extended break. Installed RT 3.6.5 on
Ubuntu 7.10 server. Web interface up OK. Can create tickets there.
Mailgate fails with this error:

Could not record email: Could not load a valid user
(/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)

We want to use RT for external customers, so the mailgate is key.

Any ideas?

Thanks,
Gary
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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