I’m moving an RT instance from one server to another (a VPS), and mailgate won’t behave.
It works like a charm on the old server and has for years (since 2011 at least)
On the new server I get:
rene@vk1 103 $ /usr/bin/rt-mailgate --debug --no-verify-ssl --queue Questions --action correspond --extension ticket --url https://booking.venicekayak.com/ < test.eml
/usr/bin/rt-mailgate: temp file is '/tmp/XqPJJD6yCR/KoUbq2NY_a'
/usr/bin/rt-mailgate: connecting to https://booking.venicekayak.com//REST/1.0/NoAuth/mail-gateway
HTTP request failed: 500 Server closed connection without sending any data back. Your webserver logs may have more information or there may be a network problem.
/usr/bin/rt-mailgate: undefined server error
There is nothing whatsoever in the server logs. The web server is on the same host.
The server is there and responds:
rene@vk1 102 $ POST https://booking.venicekayak.com//REST/1.0/NoAuth/mail-gateway
Please enter content (application/x-www-form-urlencoded) to be POSTed:
not ok - Couldn't parse or find sender's address
And this leaves a nice trail on the server logs.
Both servers are running Debian 9.8
I have tried to enable various types of debug:
rene@vk1 102 $ strace -e trace=socket,select,listen,connect perl -MIO::Socket::SSL=debug4 /usr/bin/rt-mailgate --debug --no-verify-ssl --queue Questions --action correspond --extension ticket --url https://booking.venicekayak.com/ < test.eml
/usr/bin/rt-mailgate: temp file is '/tmp/pm5hqhNMgj/O4j99WctwI'
/usr/bin/rt-mailgate: connecting to https://booking.venicekayak.com//REST/1.0/NoAuth/mail-gateway
DEBUG: .../IO/Socket/SSL.pm:2853: new ctx 94910489099472
socket(AF_NETLINK, SOCK_RAW|SOCK_CLOEXEC, NETLINK_ROUTE) = 3
socket(AF_UNIX, SOCK_STREAM|SOCK_CLOEXEC|SOCK_NONBLOCK, 0) = 4
connect(4, {sa_family=AF_UNIX, sun_path="/var/run/nscd/socket"}, 110) = -1 ENOENT (No such file or directory)
socket(AF_UNIX, SOCK_STREAM|SOCK_CLOEXEC|SOCK_NONBLOCK, 0) = 3
connect(3, {sa_family=AF_UNIX, sun_path="/var/run/nscd/socket"}, 110) = -1 ENOENT (No such file or directory)
socket(AF_INET, SOCK_STREAM|SOCK_CLOEXEC, IPPROTO_TCP) = 3
DEBUG: .../IO/Socket/SSL.pm:692: socket not yet connected
connect(3, {sa_family=AF_INET, sin_port=htons(443), sin_addr=inet_addr("80.211.159.137")}, 16) = -1 EINPROGRESS (Operation now in progress)
select(8, NULL, [3], [3], {tv_sec=180, tv_usec=0}) = 1 (left {tv_sec=179, tv_usec=999997})
DEBUG: .../IO/Socket/SSL.pm:694: socket connected
DEBUG: .../IO/Socket/SSL.pm:717: ssl handshake not started
DEBUG: .../IO/Socket/SSL.pm:750: using SNI with hostname booking.venicekayak.com
DEBUG: .../IO/Socket/SSL.pm:785: request OCSP stapling
DEBUG: .../IO/Socket/SSL.pm:806: set socket to non-blocking to enforce timeout=180
DEBUG: .../IO/Socket/SSL.pm:819: call Net::SSLeay::connect
DEBUG: .../IO/Socket/SSL.pm:2754: did not get stapled OCSP response
DEBUG: .../IO/Socket/SSL.pm:822: done Net::SSLeay::connect -> 1
DEBUG: .../IO/Socket/SSL.pm:877: ssl handshake done
select(8, [3], [3], NULL, {tv_sec=180, tv_usec=0}) = 2 (in [3], out [3], left {tv_sec=179, tv_usec=999996})
select(8, [3], NULL, NULL, {tv_sec=180, tv_usec=0}) = 1 (in [3], left {tv_sec=179, tv_usec=999996})
DEBUG: .../IO/Socket/SSL.pm:2875: free ctx 94910489099472 open=94910489099472
DEBUG: .../IO/Socket/SSL.pm:2879: free ctx 94910489099472 callback
DEBUG: .../IO/Socket/SSL.pm:2886: OK free ctx 94910489099472
HTTP request failed: 500 Server closed connection without sending any data back. Your webserver logs may have more information or there may be a network problem.
/usr/bin/rt-mailgate: undefined server error
+++ exited with 75 +++
It doesn’t seem to be the server certificate.
If I give access to my laptop (also debian) I can run mailgate on that and it works remotely. It doesn’t work on the server locally.
Any ideas? I’m not getting anywhere.