I could swear I tried double quotes. Let me try this out…
With this line in /etc/aliases:
prod-tt: “|/web/rt2/bin/rt-mailgate --queue “Production Trouble Tickets”
I get to emails in response:Subject: Ticket Creation Failed
Body: No permission to create tickets in the queue ‘’.
- and -
Subject: RT Bounce:
Body: RT couldn’t find the queue: Production.Trouble.Tickets
I’m running Redhat 6.2, sendmail version 8.9.3
From: Ayan R. Kayal [mailto:firstname.lastname@example.org]
Sent: Tuesday, March 19, 2002 10:37 AM
Subject: RE: [rt-devel] Mailer Gateway Patch - Multiple Word Queue Names
You need double quotes around the queue name if it’s more than one word. We
use a few multiword queues here too and it works just fine…
[mailto:email@example.com]On Behalf Of Jesse Vincent
Sent: Tuesday, March 19, 2002 1:26 PM
So I’ve got this queue called “RT Bugs” and I’ve never had a problem
with this. perhaps you’re not properly quoting things in /etc/aliases?
I discovered that multiword queue names were not getting
by the mailer gateway. That is, if you have a queue named “Customer
Service”, you are going to have a hard time getting the mailer
parse it properly. So I added a little regex to translate ‘_’ to ’ '.
It works well as far as I have been able to test, but our site is not in
production yet, and traffic is low.
*** /usr/src/rt-2-0-11/bin/rt-mailgate Thu Nov 29 00:42:41 2001
— rt-mailgate Thu Mar 14 16:47:07 2002
*** 89,94 ****
— 89,97 ----
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