I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail in a new request to any queue, an autoreply is not sent. I have a scrip set up that reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to Customer
I watch the mail log and I see entries for the mail that creates the request (1 from the user (david), then 2 from daemon, and 1 to |/usr/local/rt2/bin/rt-mailgate --queue custservice --action correspond), but I don’t see any logging of an autoreply and the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries in the mail log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries (644, owned by daemon:rt) that are empty. Those are the result of mailing in a request or requests generated via the webgui.
I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail
in a new request
to any queue, an autoreply is not sent. I have a scrip set up that
reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
Customer
I watch the mail log and I see entries for the mail that creates the
request (1 from
the user (david), then 2 from daemon, and 1 to
|/usr/local/rt2/bin/rt-mailgate --queue
custservice --action correspond), but I don’t see any logging of an
autoreply and
the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries
in the mail
log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries
(644, owned
by daemon:rt) that are empty. Those are the result of mailing in a
request or requests
generated via the webgui.
Check that you have ‘UseFriendlyTo’ in config.pm set to 0.On Wed, 12 Dec 2001 15:28:20 -0500 David Wagenheim davidwagenheim@yahoo.com wrote:
Hi,
I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail
in a new request
to any queue, an autoreply is not sent. I have a scrip set up that
reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
Customer
I watch the mail log and I see entries for the mail that creates the
request (1 from
the user (david), then 2 from daemon, and 1 to
|/usr/local/rt2/bin/rt-mailgate --queue
custservice --action correspond), but I don’t see any logging of an
autoreply and
the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries
in the mail
log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries
(644, owned
by daemon:rt) that are empty. Those are the result of mailing in a
request or requests
generated via the webgui.
Yup. I already had ‘UseFriendlyTo’ set to 0. Anything else you can think of
that I should look at?
Feargal Reilly wrote:
Check that you have ‘UseFriendlyTo’ in config.pm set to 0.
Hi,
I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail
in a new request
to any queue, an autoreply is not sent. I have a scrip set up that
reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
Customer
I watch the mail log and I see entries for the mail that creates the
request (1 from
the user (david), then 2 from daemon, and 1 to
|/usr/local/rt2/bin/rt-mailgate --queue
custservice --action correspond), but I don’t see any logging of an
autoreply and
the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries
in the mail
log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries
(644, owned
by daemon:rt) that are empty. Those are the result of mailing in a
request or requests
generated via the webgui.
I’m having this exact same issue, and have deleted and recreated the scrips many times, both as global and queue specific scrips to no avail. FreeBSD 4.4-RELEASE, RT 2.0.9, Sendmail 8.12.1On Wed, Dec 12, 2001 at 10:55:36PM -0500, David Wagenheim wrote:
Yup. I already had ‘UseFriendlyTo’ set to 0. Anything else you can think of
that I should look at?
Feargal Reilly wrote:
Check that you have ‘UseFriendlyTo’ in config.pm set to 0.
I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail
in a new request
to any queue, an autoreply is not sent. I have a scrip set up that
reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
Customer
I watch the mail log and I see entries for the mail that creates the
request (1 from
the user (david), then 2 from daemon, and 1 to
|/usr/local/rt2/bin/rt-mailgate --queue
custservice --action correspond), but I don’t see any logging of an
autoreply and
the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries
in the mail
log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries
(644, owned
by daemon:rt) that are empty. Those are the result of mailing in a
request or requests
generated via the webgui.
Are you using ‘sendmail’ or ‘sendmailpipe’ for RT’s mail sending. If one
doesn’t work, I recommend trying the other ;)On Thu, Dec 13, 2001 at 05:33:08PM +0000, Daniel Foster wrote:
I’m having this exact same issue, and have deleted and recreated the scrips many times, both as global and queue specific scrips to no avail. FreeBSD 4.4-RELEASE, RT 2.0.9, Sendmail 8.12.1
On Wed, Dec 12, 2001 at 10:55:36PM -0500, David Wagenheim wrote:
Yup. I already had ‘UseFriendlyTo’ set to 0. Anything else you can think of
that I should look at?
Feargal Reilly wrote:
Check that you have ‘UseFriendlyTo’ in config.pm set to 0.
I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail
in a new request
to any queue, an autoreply is not sent. I have a scrip set up that
reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to
Customer
I watch the mail log and I see entries for the mail that creates the
request (1 from
the user (david), then 2 from daemon, and 1 to
|/usr/local/rt2/bin/rt-mailgate --queue
custservice --action correspond), but I don’t see any logging of an
autoreply and
the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries
in the mail
log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries
(644, owned
by daemon:rt) that are empty. Those are the result of mailing in a
request or requests
generated via the webgui.
Are you using ‘sendmail’ or ‘sendmailpipe’ for RT’s mail sending. If one
doesn’t work, I recommend trying the other
Apparently a good recommendation
I switched it over to ‘sendmailpipe’ and it now gives me the autoreply.
I’d be interested as to why this is though. And if this works better, why
is the default ‘sendmail’?
Sadly, each works better on different platforms. “sendmailpipe” is much
closer to the bare metal and doesn’t rely on Mail::Mailer to do the sending
and didn’t exist in 2.0.0. (IIRC, on certain versions of redhat, sendmailpipe
failed mysteriously and sendmail worked fine)On Fri, Dec 14, 2001 at 02:57:26PM +0000, Daniel Foster wrote:
Are you using ‘sendmail’ or ‘sendmailpipe’ for RT’s mail sending. If one
doesn’t work, I recommend trying the other
Apparently a good recommendation
I switched it over to ‘sendmailpipe’ and it now gives me the autoreply.
I’d be interested as to why this is though. And if this works better, why
is the default ‘sendmail’?
