I’ve set up RT-2.0.9 on FreeBSD 4.3 with Sendmail 8.11.3. When I mail in a new request to any queue, an autoreply is not sent. I have a scrip set up that reads:
OnCreate AutoreplyToRequestors with template CS Queue - Autoreply to Customer
I watch the mail log and I see entries for the mail that creates the request (1 from the user (david), then 2 from daemon, and 1 to |/usr/local/rt2/bin/rt-mailgate --queue custservice --action correspond), but I don’t see any logging of an autoreply and the user that sent in the mail doesn’t get an autoreply.
Requests generated via the web gui do get autoreplied to (I see entries in the mail log and the user gets mail).
Also, in the log directory (775, owned by rt:rt), I am getting entries (644, owned by daemon:rt) that are empty. Those are the result of mailing in a request or requests generated via the webgui.
Any help would be greatly appreciated,