Hi,
After an upgrade from RT 3.8.7 to RT 4.0.6 on
Centos Linux host 2.6.18-164.11.1.el5.centos.plus #1 SMP Wed Jan 20
18:49:35 EST 2010 x86_64 x86_64 x86_64 GNU/Linux
Emails with an attachment are not accepted anymore
The mail comes back with “Permission Denied” above the text.
I put RT in debug mode but I can not get much further with this info:
[Mon Aug 6 11:13:19 2012] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt4/var/data/gpg). PGP support has been disabled
(/opt/rt4/sbin/…/lib/RT/Config.pm:595)
[Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:467)
[Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:467)
[Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:467)
[Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:467)
[Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:467)
[Mon Aug 6 11:13:19 2012] [debug]: Encode::Guess guessed encoding:
ascii (/opt/rt4/sbin/…/lib/RT/I18N.pm:467)
[Mon Aug 6 11:13:19 2012] [debug]: Found a ticket ID. It’s 399869
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1231)
[Mon Aug 6 11:13:19 2012] [debug]: Mail from user #1220714
(xxxxxxx@gmail.com)
(/opt/rt4/sbin/…/lib/RT/Interface/Email/Auth/MailFrom.pm:79)
[Mon Aug 6 11:13:20 2012] [crit]: Permission Denied
(/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:245)
[Mon Aug 6 11:13:20 2012] [error]: Could not record email: Message not
recorded: Permission Denied
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
Anybody know what this can be ?
Chmod/chown a directory somewhere ? Which one ?
Thanks for input
Leon