Mail timeout - Postfix

RT Users
1

I am running RT 2.0.11 on RH 6.2 with Postfix and Procmail.

When I send an email to any rt queue, 2 things happen:

  1. A ticket is correctly created in RT.

  2. The message sits in the postfix mail queue until it times out, then a postfix timeout
    message bounces back to me.

The error in the maillog is:

Mar 30 18:43:25 x-web postfix/smtpd[22290]: timeout after CONNECT from localhost
[127.0.0.1]

The error in the Postfix bounce message is:

it@x-web.rt2.msi.com.au: Command time limit exceeded: "
/var/www/rt2/bin/rt-mailgate --queue general --action correspond"

Is this related to Postfix permissions? If so, can anyone tell me what permissions and
ownerships I need to set?

Thanks

Frances

2

Fixed it. Sorry for burdening the list.

I think these were the problems:

  • Moved the RT aliases to a separate alias_map file owned by the RT user (so its not
    processed by user “nobody” because /etc/postfix/aliases is owned by root).
  • Also used ‘sendmailpipe’ for the $MailCommand (with -t in the arguments).

FrancesOn 30 Mar 2002 at 18:33, Frances Russell wrote:

I am running RT 2.0.11 on RH 6.2 with Postfix and Procmail.

When I send an email to any rt queue, 2 things happen:

  1. A ticket is correctly created in RT.

  2. The message sits in the postfix mail queue until it times out, then a postfix timeout
    message bounces back to me.

The error in the maillog is:

Mar 30 18:43:25 x-web postfix/smtpd[22290]: timeout after CONNECT from localhost
[127.0.0.1]

The error in the Postfix bounce message is:

it@x-web.rt2.msi.com.au: Command time limit exceeded: "
/var/www/rt2/bin/rt-mailgate --queue general --action correspond"

Is this related to Postfix permissions? If so, can anyone tell me what permissions and
ownerships I need to set?

Thanks

Frances

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