Mail still not going out properly unless user is root

RT Users
1

There seems to be an issue where users can reply to tickets (they have
the ReplyToTicket permission), but the reply is not queued for e-mail to the
requester, unless the user happens to be root. I’ve even tried giving a user
all permissions to a queue and the reply still doesn’t make it to E-Mail.

Thanks again for the assitance, this list is devine.

2

Gesh! I’m just asleep today… I was working on the wrong queue… giving the
user full permissions to the queue did work… Now I have to play around…
Sorry for the spew!On January 31, 2002 11:26 am, you wrote:

There seems to be an issue where users can reply to tickets (they have
the ReplyToTicket permission), but the reply is not queued for e-mail to
the requester, unless the user happens to be root. I’ve even tried giving a
user all permissions to a queue and the reply still doesn’t make it to
E-Mail.

Thanks again for the assitance, this list is devine.

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