I believe, by default, RT does not send email to the person that wrote it.
This is, “because requestors get really confused and annoyed when RT sends
them copies of all mail they send in”.
Is this, http://lists.fsck.com/pipermail/rt-devel/2001-December/001789.html
, the issue your running into?
George-----Original Message-----
From: RT2 Troubles [mailto:rt2trouble@morben.ca]
Sent: Thursday, January 31, 2002 2:27 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Mail still not going out properly unless user is
root
There seems to be an issue where users can reply to tickets (they have
the ReplyToTicket permission), but the reply is not queued for e-mail to the
requester, unless the user happens to be root. I’ve even tried giving a user
all permissions to a queue and the reply still doesn’t make it to E-Mail.
Thanks again for the assitance, this list is devine.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
This email message may contain information that is confidential and
proprietary to Babcock & Brown or a third party. If you are not the
intended recipient, please contact the sender and destroy the original and
any copies of the original message. Babcock & Brown takes measures to
protect the content of its communications. However, Babcock & Brown cannot
guarantee that email messages will not be intercepted by third parties or
that email messages will be free of errors or viruses.