I believe, by default, RT does not send email to the person that wrote it.
This is, “because requestors get really confused and annoyed when RT sends
them copies of all mail they send in”.
Is this, http://lists.fsck.com/pipermail/rt-devel/2001-December/001789.html
, the issue your running into?
From: RT2 Troubles [mailto:firstname.lastname@example.org]
Sent: Thursday, January 31, 2002 2:27 PM
Subject: [rt-users] Mail still not going out properly unless user is
There seems to be an issue where users can reply to tickets (they have
the ReplyToTicket permission), but the reply is not queued for e-mail to the
requester, unless the user happens to be root. I’ve even tried giving a user
all permissions to a queue and the reply still doesn’t make it to E-Mail.
Thanks again for the assitance, this list is devine.
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