Mail problems instead with postfix and 2.0.0(aka, what next)

RT Users
1

Whenever I send mail to the ticketing system(2.0.0, Mandrake 7.2, Postfix
for an MTA) I get:

itsupport@somehost.company.com: Command died with status 2:
“/home/rt2/bin/rt-mailgate --queue ITsupport --action correspond”.
Command
output: Can’t locate config.pm in @INC (@INC contains: /home/rt2/etc
/home/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
/home/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed–compilation
aborted at /home/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
in require at /home/rt2/bin/rt-mailgate line 18. BEGIN
failed–compilation
aborted at /home/rt2/bin/rt-mailgate line 18.

I’ve tried everything I can think of. I’ve tried:
-adding postfix to the “rt” group(config.pm is group-owned by “rt”)
-running the above command as the postfix user(ie, su - postfix, then the
command above)

The command works when I run it(well, “works”= sits there, no errors), and
it’s obvious config.pm is in the right place. Has anyone successfully
installed 2.0.0 on a postfix system?

Much appreciated!

Brett

2

I develop RT on postfix systems :wink: Are you sure your mail gateway hasn’t lost
it’s setgid bit?On Wed, Jun 27, 2001 at 08:25:53PM -0400, Dikeman, Brett wrote:

Whenever I send mail to the ticketing system(2.0.0, Mandrake 7.2, Postfix
for an MTA) I get:

itsupport@somehost.company.com: Command died with status 2:
“/home/rt2/bin/rt-mailgate --queue ITsupport --action correspond”.
Command
output: Can’t locate config.pm in @INC (@INC contains: /home/rt2/etc
/home/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
/home/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed–compilation
aborted at /home/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
in require at /home/rt2/bin/rt-mailgate line 18. BEGIN
failed–compilation
aborted at /home/rt2/bin/rt-mailgate line 18.

I’ve tried everything I can think of. I’ve tried:
-adding postfix to the “rt” group(config.pm is group-owned by “rt”)
-running the above command as the postfix user(ie, su - postfix, then the
command above)

The command works when I run it(well, “works”= sits there, no errors), and
it’s obvious config.pm is in the right place. Has anyone successfully
installed 2.0.0 on a postfix system?

Much appreciated!

Brett

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary. I’m imagining tracerouting you and seeing links like “Route
84” and “Route 9, Exit 14”. Obviously, this is illness induced.
–Cana McCoy