Mail problems instead with postfix and 2.0.0(aka, what next)

Whenever I send mail to the ticketing system(2.0.0, Mandrake 7.2, Postfix
for an MTA) I get:

itsupport@somehost.company.com: Command died with status 2:
"/home/rt2/bin/rt-mailgate --queue ITsupport --action correspond".
Command
output: Can’t locate config.pm in @INC (@INC contains: /home/rt2/etc
/home/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
/home/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed–compilation
aborted at /home/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
in require at /home/rt2/bin/rt-mailgate line 18. BEGIN
failed–compilation
aborted at /home/rt2/bin/rt-mailgate line 18.

I’ve tried everything I can think of. I’ve tried:
-adding postfix to the “rt” group(config.pm is group-owned by “rt”)
-running the above command as the postfix user(ie, su - postfix, then the
command above)

The command works when I run it(well, “works”= sits there, no errors), and
it’s obvious config.pm is in the right place. Has anyone successfully
installed 2.0.0 on a postfix system?

Much appreciated!

Brett

I develop RT on postfix systems :wink: Are you sure your mail gateway hasn’t lost
it’s setgid bit?On Wed, Jun 27, 2001 at 08:25:53PM -0400, Dikeman, Brett wrote:

Whenever I send mail to the ticketing system(2.0.0, Mandrake 7.2, Postfix
for an MTA) I get:

itsupport@somehost.company.com: Command died with status 2:
"/home/rt2/bin/rt-mailgate --queue ITsupport --action correspond".
Command
output: Can’t locate config.pm in @INC (@INC contains: /home/rt2/etc
/home/rt2/lib /usr/lib/perl5/5.6.1/i686-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i686-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at
/home/rt2/lib/RT/Interface/Email.pm line 81. BEGIN failed–compilation
aborted at /home/rt2/lib/RT/Interface/Email.pm line 81. Compilation
failed
in require at /home/rt2/bin/rt-mailgate line 18. BEGIN
failed–compilation
aborted at /home/rt2/bin/rt-mailgate line 18.

I’ve tried everything I can think of. I’ve tried:
-adding postfix to the “rt” group(config.pm is group-owned by “rt”)
-running the above command as the postfix user(ie, su - postfix, then the
command above)

The command works when I run it(well, “works”= sits there, no errors), and
it’s obvious config.pm is in the right place. Has anyone successfully
installed 2.0.0 on a postfix system?

Much appreciated!

Brett


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