Mail problem to AdminCC's on new ticket create

RT Users
1

Hi.

I have our Helpdesk queue as our default queue, and have defined 3 AdminCc’s as
watchers to the queue. I have defined a scrip for this queue:

OnCreate NotifyAdminCcs with template AdminCorrespondence

When we create a ticket, the requestor gets notified (that scrip works OK), but the
e-mail to the AdminCc fails with:

The original message was received at Fri, 12 Jul 2002 17:02:16 -0400
from sam@localhost

----- The following addresses had permanent fatal errors -----
‘AdminCc of GMx Ticket #130’:;

----- Transcript of session follows -----
553 5.1.3 ‘AdminCc of GMx Ticket #130’:;… List:; syntax illegal for recipient
addresses

Return-Path:
Received: (from sam@localhost)
by mailserver.company.com
Fri, 12 Jul 2002 17:02:16 -0400
X-RT-Loop-Prevention: GMx
Message-Id: rt-130-1191.12.786979878262@GMx
In-Reply-To: rt-130@GMx
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
RT-Ticket: GMx #130
X-Mailer: Perl5 Mail::Internet v1.40
Precedence: bulk
RT-Originator: Sam.Howard@GMxTechnologies.com
Sender: “Samuel P. Howard” sam@gmxtechnologies.com

It looks like it is not creating the list of e-mail addresses in the AdminCc list
properly… ???

Any ideas?

Debian (woody), intel, RT 2.0.13, postgres, sendmail (current woody distro version)

Thanks,
Sam

2

Samuel P Howard wrote:

----- Transcript of session follows -----
553 5.1.3 ‘AdminCc of GMx Ticket #130’:;… List:; syntax illegal for recipient
addresses

RT can optionally set a “Friendly” ‘To:’ header when sending messages to

Ccs or AdminCcs (rather than having a blank ‘To:’ header.

This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL

If you are using sendmail, rather than postfix, qmail, exim or some other MTA,

you must disable this option.

$UseFriendlyToLine = undef;

Despite the fact that this is very well commented in config.pm,
maybe the FAQ maintainers would like to add it to RT/FM?

(And for the record, Jesse has changed the default to off in 2.0.14.)