Mail not sent to "non-standard" address

RT Users
1

Hi,

We are using RT 2 and are having a problem with correspondence not being
sent to one particular user. The user has a “non-standard” e-mail
address of the form "user@sita.aero". Is there any reason why rt would
fail to send mail to an address of that form? We are able to send mail
to the user outside of request tracker with no problems.

Thanks for any help!

Mike Madore

2

Michael Madore wrote:

We are using RT 2 and are having a problem with correspondence not being
sent to one particular user. The user has a “non-standard” e-mail
address of the form “user@sita.aero”.

On what basis do you say this is “non-standard”?

Is there any reason why rt would
fail to send mail to an address of that form? We are able to send mail
to the user outside of request tracker with no problems.

Check your RT logs, and your mail logs.
�|� Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Phil Homewood wrote:

Michael Madore wrote:

We are using RT 2 and are having a problem with correspondence not being
sent to one particular user. The user has a “non-standard” e-mail
address of the form “user@sita.aero”.

On what basis do you say this is “non-standard”?

Sorry, when I say non-standard, I mean that I haven’t seen it in common
use. :slight_smile:

Mike