Mail header parse order for ticket requestor

RT Developers
1

Hi,

can anybody tell me why the Reply-To header is parsed
before the From header to get the ticket requestor in
RT::Interface::email::ParseSenderAddressFromHead ?

Thanks!

Chris

2

Hi,

can anybody tell me why the Reply-To header is parsed
before the From header to get the ticket requestor in
RT::Interface::email::ParseSenderAddressFromHead ?

History. May be a comment in a RFC. Developer’s mood :slight_smile:

Thanks!

Chris

List info: The rt-devel Archives

Best regards, Ruslan.

3

Hi,

can anybody tell me why the Reply-To header is parsed
before the From header to get the ticket requestor in
RT::Interface::email::ParseSenderAddressFromHead ?

Because it seems more right to have RT pick up the Reply-To rather than
the From if they’re different.

4

We have an monitoring system that send notifications with
so the ticket requestor is nobody. :wink:

If you would have more systems that send mail in this way I thought it
would be better to use the From instead of the Reply-To header to
distinguish the different ticket creators.
But the RFC says that a Reply-To header supersedes a From header so you
are right with the current parse order.

ChrisAm 21.05.2011 05:53, schrieb Jesse Vincent:

On Fri 20.May’11 at 11:43:00 +0200, Loos, Christian wrote:

Hi,

can anybody tell me why the Reply-To header is parsed
before the From header to get the ticket requestor in
RT::Interface::email::ParseSenderAddressFromHead ?

Because it seems more right to have RT pick up the Reply-To rather than
the From if they’re different.

Thanks!

Chris