Mail Gateway Setup

RT Developers
1

Hi,

I had this problem a while ago

Put a symlink to rt-mailgate in the /etc/smrsh directory.

i.e. cd /etc/smrsh; ln -s /opt/rt2/bin/rt-mailgate rt-mailgate

Hope this help,

Ben.

rt: “|/opt/rt2/bin/rt-mailgate --queue general --action
correspond”
rt-action: “|/opt/rt2/bin/rt-mailgate --queue general --action
action”

Whenever I try to send emails to “rt” I get the following error:

!!!
!!!

----- The following addresses had permanent fatal errors -----

“|/opt/rt2/bin/rt-mailgate --queue general --action correspond”
(reason: service unavailable)
(expanded from: rt)

----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 “|/opt/rt2/bin/rt-mailgate --queue general --action
correspond”… Service unavailable

Reporting-MTA: dns; ticketserv.forum.org
Arrival-Date: Wed, 11 Apr 2001 11:40:11 +0200

Final-Recipient: RFC822; rt@ticketserv.forum.org
X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate --queue general
–action correspond
Action: failed
Status: 5.5.0
Diagnostic-Code: X-Unix; 69
Last-Attempt-Date: Wed, 11 Apr 2001 11:40:13 +0200

!!!
!!!

2

rt: “|/opt/rt2/bin/rt-mailgate --queue general --action
correspond”
rt-action: “|/opt/rt2/bin/rt-mailgate --queue general --action
action”

Whenever I try to send emails to “rt” I get the following error:
!!!

----- The following addresses had permanent fatal errors -----

“|/opt/rt2/bin/rt-mailgate --queue general --action correspond”
(reason: service unavailable)
(expanded from: rt)

----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 “|/opt/rt2/bin/rt-mailgate --queue general --action
correspond”… Service unavailable

Reporting-MTA: dns; ticketserv.forum.org
Arrival-Date: Wed, 11 Apr 2001 11:40:11 +0200

Final-Recipient: RFC822; rt@ticketserv.forum.org
X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate --queue general
–action correspond
Action: failed
Status: 5.5.0
Diagnostic-Code: X-Unix; 69
Last-Attempt-Date: Wed, 11 Apr 2001 11:40:13 +0200

!!!

What in the world is going on? And how do I get around this?
Please, help!

Thanks.
Mixo
(I am curerntly using version 2.3-69 of RT, and sendmail 8.x -the version
that comes with redhat 7.0)

3

Sounds like sendmail restricted shell (smrsh) is clobbering rt-mailgate,
look for your smrsh directory and symlink rt-mailgate into it.

weirDOn Wed, 11 Apr 2001, Mixo wrote:

rt: “|/opt/rt2/bin/rt-mailgate --queue general --action
correspond”
rt-action: “|/opt/rt2/bin/rt-mailgate --queue general --action
action”

Whenever I try to send emails to “rt” I get the following error:
!!!

----- The following addresses had permanent fatal errors -----

“|/opt/rt2/bin/rt-mailgate --queue general --action correspond”
(reason: service unavailable)
(expanded from: rt)

----- Transcript of session follows -----
smrsh: rt-mailgate not available for sendmail programs
554 5.0.0 “|/opt/rt2/bin/rt-mailgate --queue general --action
correspond”… Service unavailable

Reporting-MTA: dns; ticketserv.forum.org
Arrival-Date: Wed, 11 Apr 2001 11:40:11 +0200

Final-Recipient: RFC822; rt@ticketserv.forum.org
X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate --queue general
–action correspond
Action: failed
Status: 5.5.0
Diagnostic-Code: X-Unix; 69
Last-Attempt-Date: Wed, 11 Apr 2001 11:40:13 +0200

!!!

What in the world is going on? And how do I get around this?
Please, help!

Thanks.
Mixo
(I am curerntly using version 2.3-69 of RT, and sendmail 8.x -the version
that comes with redhat 7.0)

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Douglas Weir dweir@theochem.uwaterloo.ca
Chemical Physics Dept. Earth-Science & Chemistry 330A
University Of Waterloo (519) 888-4567 x6110
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4

I’ve added

“|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url
http://localhost/”

on a RedHat 8.0 installation. When I run “newaliases”, I get

“cannot alias non-local names”

Is there a suggested workaround?
Is there something in my sendmail.mc file which causes this?

David Cogley

5

you forgot the first part of the alias declaration :

somename : “|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/”

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