Hey Guys,
I’m sure this is a commonly answered email, but I can’t seem to find a
solution that works for me. I’m running the latest version of RT
(3.0.4) and have completed all the installation tasks and everything
appears to be working. However I can not get the mailgateway portion to
work correctly. I’ve added the required aliases to my /etc/aliases file
(running sendmail-8.11.6-25.73 on RH7.3):
general: “|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/”
general-comment: “|/opt/rt3/bin/rt-mailgate --queue general
–action comment --url http://tickets.hugehosting.com/”
dedicated: “|/opt/rt3/bin/rt-mailgate --queue dedicated --action
correspond --url http://tickets.hugehosting.com/”
dedicated-comment: “|/opt/rt3/bin/rt-mailgate --queue dedicated
–action comment --url http://tickets.hugehosting.com/”
etc…
I ran into the issue of “smrsh” not being available however the symlink
fixed this problem. However now when email is sent to the system I get
stuck in the queue with the following in the log:
Jul 15 09:58:54 tickets sendmail[19912]: h6FFwsW19912:
from=root@tickets.hugehosting.com, size=283, class=0, nrcpts=1,
msgid=Pine.LNX.4.44.0307150958460.19909-100000@tickets.hugehosting.com,
proto=ESMTP, relay=root@localhost
Jul 15 09:58:54 tickets sendmail[19913]: h6FFwsW19912:
to=“|/opt/rt3/bin/rt-mailgate --queue private --action correspond --url
http://tickets.hugehosting.com/”,
ctladdr=private@tickets.hugehosting.com (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30018, dsn=4.0.0, stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
I’ve tried multiple permissions changes, and searched all over google
and other sources to find a solution. However with no luck.
Can anyone help?
Thanks in advance,
Ryan