I have a very similar setup as you do. I use fetchmail to grab messages
from a specific account from an Exchange Server. The ONE thing that DOES
not work in my setup, is that I cannot REPLY to a TICKET or ADD
CORRESPONDENCE to a TICKET via email; I must use the Web Interface after
the TICKET is received into RT. However, this setup works very well for
us. Their may be a way to fix this, but it’s been pretty low on my to-do
Here is a snippet from my fetchmailrc configuration file. Note, you
mentioned your Exchange server is OUTSIDE the local network. I don’t
know what kind of implications this would entail. You may need (I’m not
an Exchange guru) to enable POP3 access for the specific account on the
Anyway, here’s the snippet:
poll server.yourdomain.com #Your Exchange Server
protocol pop3 #tell fetchmail what
mail protocol to use
user username #username on the mail
pass top-secret #password of the user
mda "/usr/bin/rt-mailgate --url http://localhost --queue ‘general’
–action correspond "
In order to figure this stuff out, I used:
I think I also used man pages for fetchmail, and for rt-mailgate. I
found the --debug option of rt-mailgate quite useful in getting my
system up and running.
I’m hoping this will help get you off the ground.
In response to:
Message: 8Date: Thu, 9 Mar 2006 17:36:10 -0800 (PST)
From: Angelo Christou firstname.lastname@example.org
Subject: [rt-users] Mail Gateway Help
Content-Type: text/plain; charset=iso-8859-1
Hello. I have just installed RT and so far so good.
I’m a little confused as to how to set up the mail
I have installed RT on an internal server and all of
the company mail resides on an Exchange server outside
the local network. I have a dedicated support email
address on this Exchange server that I would like to
end up in RT.
I apologise if I’ve missed some documentation, however
most docs I’ve read assume access to a *nix system for
mail. Is there a way I can pipe mail from fetchmail to
the mail gateway program?
Is anyone else in this situation and have a soluntion
or instructions on how to do this?
Thank you kindy for any help. Ang