I have been setting up RT and RT IR during the last day. Everything is up and running, however I am having some difficulties in getting the Queues to work.
External Email -> RT IR Email Address -> Postfix -> RT Queue -> Web UI
I am using postfix and all is working great by default (No RT integration, so email defiantly works).
I have set postfix virtual and alias files to work with the rt-mailgate pipe command. However, no email messages are presented back into the web ui and queues.
Herewith my configs:
See man 5 aliases for format
#incident: “|/opt/rt4/bin/rt-mailgate --queue incidents --action comment --no-verify-ssl --url http://removed/”
Do I need to add any additional configurations in order for mail to be send to the queue?