I am going to use fetchmail to pull in rt’s messages from a POP server.
From looking at the doc’s it seems like I need to have a seperate account
on the POP server for rt itself, and 1 for each queue. Queue name =
questions for example, so I need to have 2 accounts on the POP server, one
for rt, one for questions.
Then I need to poll the rt account and the questions account on the POP
server. Is that correct?
Why do I need to poll the rt account if I don’t have a queue by that name ?
From looking at the doc’s it seems like I need to have a seperate account
on the POP server for rt itself, and 1 for each queue. Queue name =
questions for example, so I need to have 2 accounts on the POP server, one
for rt, one for questions.
The only account you need is for rt. It is the main or general account
for the whole package. You only need accounts for queues if you want to
give out that address to users so that they can send a question directly
to the most appropriate queue (or you are hosting queues for multiple
departments or something).
If you only have the rt email address, email will go into the General
queue. You can move the message to another queue, and when the user
responds with the ticket number in the subject, rt will find the ticket no
matter queue it is in. So, you could do everything with one account.
Then I need to poll the rt account and the questions account on the POP
server. Is that correct?
Yes. If you want to allow private comments to be sent by email, then you
need to have the nnnnn-comment address for each queue, as well.
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“It’s mind over matter. If you don’t have a mind, it doesn’t matter.”
From looking at the doc’s it seems like I need to have a seperate account
on the POP server for rt itself, and 1 for each queue. Queue name =
questions for example, so I need to have 2 accounts on the POP server, one
for rt, one for questions.
The only account you need is for rt. It is the main or general account
for the whole package. You only need accounts for queues if you want to
give out that address to users so that they can send a question directly
to the most appropriate queue (or you are hosting queues for multiple
departments or something).
If you only have the rt email address, email will go into the General
queue. You can move the message to another queue, and when the user
responds with the ticket number in the subject, rt will find the ticket no
matter queue it is in. So, you could do everything with one account.
Does the mailgate find the General queue by name? Cause I renamed
mine…
Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system adminstrator. Or two. --me
Does the mailgate find the General queue by name? Cause I renamed
mine…
Well, yes. The alias you set up specifies the name. So, it is fine to
rename the queue. For example, the entry in /etc/aliases would normally
look like the lines below. Your aliases would direct rt email to the
renamed queue, instead.
rt: “|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.example.com/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action comment
–url http://rt.example.com/”
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“Life, liberty and the purchase of happiness.” - consumer rights
Does the mailgate find the General queue by name? Cause I renamed
mine…
Well, yes. The alias you set up specifies the name. So, it is fine to
rename the queue. For example, the entry in /etc/aliases would normally
look like the lines below. Your aliases would direct rt email to the
renamed queue, instead.
rt: “|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt.example.com/”
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action comment
–url http://rt.example.com/”
Ok. I’m having to source-build postfix for unrelated reasons; no doubt
that would have been obvious when I’d gotten that far. Thanks.
Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system adminstrator. Or two. --me